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Joe Bento's Biography

Joe has been in some form of customer service for over a decade.  His experience is a mix of direct customer call center support, technical support help desk, and Saas based account management. This background has created a one stop shop for customer support. Joe is also involved in software Quality Assurance with great attention to detail and a passion for improving the software's user interface. 

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Association & Society Membership
Ocean State Jeepsters

Non Profit Organization - Founder - 2007

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Biography / Summary
Joe Bento's Biography

Joe has been in some form of customer service for over a decade.  His experience is a mix of direct customer call center support, technical support help desk, and Saas based account management. This background has created a one stop shop for customer support. Joe is also involved in software Quality Assurance with great attention to detail and a passion for improving the software's user interface. 

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Educational Background
Community College of Rhode Island
Educational Background
West Bay Vocational School
Educational Background
Coventry High School
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Employment History
Client Success Manager / QA Engineer I - ZyWave (Formerly Astonish)
  • Client Success Manager
    • Solely responsible for managing a group of 40-60 clients
    • Technical assistance with company software
    • Creating and managing knowledge base documents and help videos
    • Implementation of new accounts
    • Assisting sales team with any technical question prior to the sale
    • Retention and contract negotiations for renewals
  • QA Engineer
    • Creating comprehensive test plans
    • New release and regression testing
    • Running and monitoring automated tests
    • Creating bug reports
    • Working with the Product Manager on UI design and functionality
Employment History
Client Support Specialist / QA Engineer - Trade Area Systems
  • Client Support Specialist
    • Responsible for managing numerous accounts
    • Troubleshooting technical issues
    • Client training
    • Relationship building
    • Help desk ticket monitoring and resolution
    • Creating data discs and packages for software updates
  • Quality Assurance
    • Creating comprehensive test plans
    • Executing release and regression testing
    • Testing on multiple platforms including web, Android, iOS, and Windows
    • Bug reporting and tracking through Microsoft Visual Studio
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Interests
Technology
Interests
Bowling
Interests
Cycling
Interests
Political Science
Interests
Mixed Martial Arts
Interests
Video Games
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Technical & Computer Skills
Microsoft Visual Studio
Technical & Computer Skills
SalesForce
Technical & Computer Skills
Jira
Technical & Computer Skills
Confluence
Technical & Computer Skills
Zendesk
Technical & Computer Skills
Google Apps
Technical & Computer Skills
Windows
Technical & Computer Skills
OSX
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Travel (My Travel Experience)
Toronto
Travel (My Travel Experience)
Hollywood
Travel (My Travel Experience)
Portugal
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