Profile Photo
Giana Washburn
Client Services Manager at CORE Higher Education Group
Client Service Representative

Giana Campanale is a Client Service Representative at RXinsider's Higher Education Group, a technology company based in West Warwick, Rhode Island.  Giana brings to this role a strong knowledge and drive for assisting clients with CRM software and web management, social media and marketing, and three years of customer service experience.  

In her new role, Giana will continue to find the right solutions for her clients in all stages of the client life cycle, as well as pursue her passion of technology and customer satisfaction in the higher education field. 

Home

Giana Washburn

Back

Biography / Summary
Client Service Representative

Giana Campanale is a Client Service Representative at RXinsider's Higher Education Group, a technology company based in West Warwick, Rhode Island.  Giana brings to this role a strong knowledge and drive for assisting clients with CRM software and web management, social media and marketing, and three years of customer service experience.  

In her new role, Giana will continue to find the right solutions for her clients in all stages of the client life cycle, as well as pursue her passion of technology and customer satisfaction in the higher education field. 

Back

Blog & Social Media Contributions
Intygral

Created blog posts for the Intygral's website, a comprehensive digital marketing system built specifically for insurance agencies.

How To Market and Brand Your Agency When Opening a New Location

Blog & Social Media Contributions
Intygral

Assisted in crafting strong, timely social media posts for Facebook & Twitter pages for small, independent insurance agencies. As well as created editorial calenders for future scheduling. 

Back

Coaching
Help Desk Specialist Training/Implementation

Utilized skills as a Client Support Specialist to implement and train two Help Desk Specialists in order for them to provide Tier 1 level support to the Client Success Managers, as well as assisting them to develop and improve the company's Knowledge Base. 

Back

Educational Background
University of Rhode Island

Attended 2010-2013 

BA of Arts (Journalism & Writing)

Educational Background
Emmanuel College

Attended 2008-2010 

Educational Background
St. Mary Academy Bay-View

2004-2008

Back

Employment History
Client Services Manager- CORE Higher Education Group
Employment History
Client Services Consultant- CORE Higher Education Group
Employment History
Client Service Representative-CORE Higher Education Group

Client Service Representative

Employment History
Client Success Manager- Intygral
  • Managed 25 accounts while providing support for high-profile clients
  • Assist in, and help clients to maximize, the utilization of Intygral’s proprietary Customer Relationship Management (CRM) software to help clients derive the greatest Return on Investment (ROI) for their agencies
  • Grow and maintain client relationships and foster opportunities for referrals and references
  • Created content for Intygral marketing emails and newsletters
  • Created blogs on company website
  • Utilized GitHub to create e-mail templates to assist our Development team
  • Updated and contributed content to the company’s Knowledge Base

 

Employment History
Client Support Specialist- Intygral
  • Implementing Intygral digital marketing and CRM solutions in assigned client base
  • Provided support for over 100 accounts
  • Manage all aspects of the client lifecycle from implementation to contract renewal
  • Completed tactical requests regarding company websites and proprietary software
  • Worked directly with other departments to ensure that all the client requirements and needs were satisfied
  • Educate clients on system utilization to derive the greatest ROI for their business
  • Created content for Intygral marketing emails, client marketing e-mails and client websites
Employment History
News Correspondant- GateHouse Media

• Utilized interpersonal skills to successfully interview town members of Bedford, Massachusetts for news articles for The Bedford Minuteman
• Successfully published articles for Bedford Minuteman’s website
• Developed my research skills by conducting interviews and reaching out to different members of the community including members of town government.

Employment History
ecoRI News- Freelancer
  • Utilized interpersonal skills to successfully interview town members on the environmental issues relevant in  Rhode Island and surrounding areas.
  • Successfully published articles for ecoRI’s website
  • Developed my research skills by conducting interviews and reaching out to different crucial sources such as  researchers and scientists in the community
Back

Interests
Hiking
Interests
Kayaking
Interests
Homebrewing Craft Beer
Back

Internships & Externships
Metcalf Institute for Marine & Environmental Reporting

Metcalf Institute for Marine & Environmental Reporting provides science training for journalists. The institute strengthens understanding and working relationships between members of the scientific community and members of the news media; and to provide opportunities for journalists to improve their skills in covering science-based topics.           

                                  

  • Utilized technical skills to successfully shoot, edit, and produce a training video for prospective fellows of Metcalf’s Annual Workshop for Journalists.
  • Developed a larger following for the institute by utilizing social networking tools such as HootSuite, LinkedIn and Twitter.
  • Successfully applied writing skills to create various press releases for upcoming events at the institute.
  • Utilized organizational skills to create a photo gallery for the institute’s new website

 

Back

Projects
Knowledge Base Development- Intygral

Contributed to the development of the improved Knowledge Base for clients within the CRM software. 

Projects
Professional Development Implementation-Intygral

Created a Standard of Process document for a Professional Development Program that would be tailored for different departments within the organization. 

Back

Continuing Education (CE):
Developing Effective Teaching Strategies in Experiential Learning"
Comments:

Dr. Mary Lynn McPherson
An overview on adult learning principles applied to experiential learning.


Resource Link

Continuing Education (CE):
University of Maryland School of Pharmacy: "Introduction to the Experiential Learning Program"
Comments:

Provided by: University of Maryland School of Pharmacy, Dr. Cherokee Layson Wolf


Resource Link

Continuing Education (CE):
A Preceptor Mini-Series by Texas Tech University
Comments:

Written & Directed by:     Craig D. Cox, PharmD, BCPSAssociate Professor, Pharmacy PracticeVice Chair, Experiential ProgramsTexas Tech University Health Sciences Center School of Pharmacy

This is a 12 episode, knowledge-based, video series developed to provide educational pearls to preceptors who train pharmacy students or residents on experiential rotations. Each video episode is 5-8 minutes in length and builds upon the next. The series follows a young preceptor and two students through a 6 week clinical rotation at a hospital. The two students are polar opposites and present unique challenges to the preceptor.  At moments throughout each episode, two preceptor experts share insight on how they would deal with each learning situation.


Texas Tech University A Preceptor Mini Series

Back

Publications
The Bedford Minuteman

The Bedford Minuteman is a publication dedicated to covering local new stories in the town of Bedford, Massachusetts. 

Article Title: Web Helps Health Push

Web Helps Health Push

Publications
The Bedford Minuteman

The Bedford Minuteman is a publication dedicated to covering local new stories in the town of Bedford, Massachusetts. 

Article Title: Town stands its ground against cell phone tower

Town stands its ground against cell phone tower

Publications
The Bedford Minuteman

The Bedford Minuteman is a publication dedicated to covering local new stories in the town of Bedford, Massachusetts. 

Article Title: Quest To Preserve Historic Sites

Quest To Preserve Historic Sites

Back

Resume & CV
Resume & CV
150820033051_Campanale_Resume_2_.docx (.docx) 0.02mb
Back

Skills
Skills

Customer Service, Account Management, CRM Software, Salesforce, JIRA, Pardot, Github, Web Content, Writing, Marketing.  

Back

Technical & Computer Skills
CRM Software

Worked heavily in assisting clients utilize CRM software to manage their sales pipeline and use it as an e-mail marketing tool. 

Technical & Computer Skills
Salesforce

Utilized Salesforce for account management, client documentation, client satisfaction levels and reporting and campaign management for sales individuals. 

Technical & Computer Skills
GoToMeeting

Used GoToMeeting to screenshare with clients to assist them with software and technical issues, as well we use it to perform software demos. 

Technical & Computer Skills
JIRA

Utilized JIRA for internal task management and building workflows tailored to the company's needs. 

Technical & Computer Skills
Joomla

Maintained various companies websites on Joomla platform. Create product pages and utilized HTML to build custom forms. 

Technical & Computer Skills
GitHub

Utilized GitHub to create e-mail templates to assist backend Development team

Technical & Computer Skills
WordPress

Responsible for helping to maintain and troubleshoot client's websites hosted on WordPress. Built custom forms and customized content for client's specialized product pages. 

Technical & Computer Skills
Join.Me

Used Join.Me to screenshare with clients to assist then with software and technical issues as well we use it to perform software demos. 

Technical & Computer Skills
HTML

Utilized HTML to complete light CSS tasks to maintain client's websites as well as build e-mail templates within CRM software.

Technical & Computer Skills
ZenDesk

Assisted in using and maintaining ZenDesk as a Help Desk platform for clients. Also assisted in developing a Knowledge base for clients within ZenDesk. 

Technical & Computer Skills
Pardot

Utilized Pardot for marketing intiatives such as e-mail campaigns, content management,and reporting and building dynamic content. 

Technical & Computer Skills
Google

Experience with google docs, google calander, google apps and gmail.

Back

Workshops & Camps Attended
Pardot Workshop

Elgin, Illinois

Back

Home

Giana Washburn

Home

Unlock

This portfolio is protected.

Enter the KeyCode provided by the portfolio owner to unlock the viewing privileges for this Portfolio:

Enter KeyCode: