Profile Photo

Heather Petracca, MBA

Client Services Manager

Core Higher Education Group

Address: 1300 Division Road
Suite 303
West Warwick, RI 02893
Phone: 1-800-972-2083 x 29
Email: heather.petracca@corehighered.com
My Social: LinkedIn

Ask me how the CORE Technology Suite can help your Experiential Learning Program!
Expand All
Click to expand Biography / SummaryUpdated: 11-17-15
Biography / Summary: Heather Petracca, MBA
Heather McDermott's Biography

Heather McDermott is a Client Services Manager for Core Higher Education Group, a technology company based in West Warwick, Rhode Island.  Heather brings to this role an enthusiasm for helping people, technical savvy and five years of customer service experience.  In her new role, Heather continues to pursue her passion for customer satisfaction, and technology as well as a Masters degree in Information Technology.


Click to expand Technical & Computer SkillsUpdated: 11-17-15
Technical & Computer Skills: Heather Petracca, MBA
Go to Meeting

Knows how to setup meetings and send out meeting inivites. Leads training calls through go to meeting and coverts the training into videos for our clients.


Technical & Computer Skills: Heather Petracca, MBA
CORE CompMS

Competency Management System (CompMS) for detailed student competency documentation and tracking, curriculum mapping, and course evaluation.


Resource Link

Technical & Computer Skills: Heather Petracca, MBA
CORE ELMS

RXpreceptor is a SaaS-based ELMS (Experiential Learning Management System) serving the needs of experiential and externship departments within higher education. RXpreceptor provides communication, accountability, and efficiency tools that save time and money by streamlining department operations and accreditation data collection processes. 


Rxpreceptor

Technical & Computer Skills: Heather Petracca, MBA
Computer Program Skills

Microsoft Office Suite, Microsort Project, Microsoft Visio, Linux, SQL, Web Design, and PHP.


Technical & Computer Skills: Heather Petracca, MBA
Google

Experience with google docs, google calander, google apps and gmail.


Click to expand Courses TakenUpdated: 06-02-16
Courses Taken: Heather Petracca, MBA
Project Management Certificate Course

Courses Taken: Heather Petracca, MBA
Project Management I

Courses Taken: Heather Petracca, MBA
Networking with TCP/IP

Courses Taken: Heather Petracca, MBA
Systems Analysis and Design

Courses Taken: Heather Petracca, MBA
Routing and Switching II

Courses Taken: Heather Petracca, MBA
Network Design

Courses Taken: Heather Petracca, MBA
Foundations in Information Technology

Courses Taken: Heather Petracca, MBA
Foundations of Programming Using Visual Basic

Courses Taken: Heather Petracca, MBA
Networking Concepts

Courses Taken: Heather Petracca, MBA
Software Applications

Courses Taken: Heather Petracca, MBA
Desktop Administration

Courses Taken: Heather Petracca, MBA
Legal and Ethical Issues in IT

Courses Taken: Heather Petracca, MBA
Decision Support Systems (2014)

Courses Taken: Heather Petracca, MBA
Computer and Security Network (2014)

Courses Taken: Heather Petracca, MBA
SQL Query Design (2014)

Courses Taken: Heather Petracca, MBA
Database Management Systems 2014

Courses Taken: Heather Petracca, MBA
Computer Networks 2014

Courses Taken: Heather Petracca, MBA
Managing Technology in a Business Environment 2014

Courses Taken: Heather Petracca, MBA
Data Warehouse and Data Mining 2014

Courses Taken: Heather Petracca, MBA
Routing and Switching II November 2012

Courses Taken: Heather Petracca, MBA
Management of Information Security December 2013

Courses Taken: Heather Petracca, MBA
Computer Networks October 2013

Courses Taken: Heather Petracca, MBA
Database Management System September 2013

Courses Taken: Heather Petracca, MBA
Information System Project Management July 2013

Courses Taken: Heather Petracca, MBA
System Analysis and Design June 2013

Courses Taken: Heather Petracca, MBA
Routing and Switch I August 2012

Click to expand Educational BackgroundUpdated: 06-02-16
Educational Background: Heather Petracca, MBA
Bryant University

Executive Development Center


Educational Background: Heather Petracca, MBA
Kaplan University Online

Bachelor's degree obtain 5/2013 GPA of 3.94

Master's degree obtained 12/16/2014 GPA 3.89


Educational Background: Heather Petracca, MBA
Cranston High School East

Graduated 1999


Click to expand Employment HistoryUpdated: 07-07-15
Employment History: Heather Petracca, MBA
Client Services Manager RXinsider

Employment History: Heather Petracca, MBA
Client Service Consultant RXinsider

Client Service Consultant

  • Responsible for managing 20-30 existing and new accounts. Responsibilities include: relationship building, account set up, training, consulting on best practices, updating of account information, communication of product updates, database management, and other tasks required to perform exceptional customer service.
  • Resolve client troubleshooting concerns independently
  • Investigate, track and resolve client concerns; identify trends
  • Determine clients’ unmet needs and translate internally for adequate follow up via helpdesk ticket
  • Support the sales team
  • Provide customers with one-on-one and group training in the use of all Academic Suite products.
  • Assist with creation of client training materials/help documents for schools
  • Accurately record account information into the CRM system (SalesForce) such as: client details, sales calls, demonstration schedules, support, agreements, and other business artifacts.

Employment History: Heather Petracca, MBA
SSGT United States Air Force
  • Responsible for maintaining the equipment on 7 C-130J's.
  • Responsible for building all equipment needed for pilots and loadmaseter's.
  • Responsible for making sure all pilots and loadmaster's are fully trained on land and water combat survival skills.
  • Building pallets for deployment. 
  • Created inventory database of all equipment. 
  • Was apart of the Airmen's Leadership council.
  • Received 5 level and 7 level.
  • Completed Airmen Leadership School.
  • Was awarded for her outstanding performance while deployed in Iraq.
  • Deployed to Mississippi, Germany, Iraq, and Afghanistan.
  • Completed Aircrew Life Support Training.
  • Competed SEAR training

Employment History: Heather Petracca, MBA
Client Services Consultant Metlife
  • Responsible for providing excellent customer service while assisting agents with their client's life insurance policies. This included resolving any problems, making changes to the policy, and taking trade request.
  • Staffed the help desk line for new hires that had questions about the different policies.
  • Maintained strong knoweldge base on all products offered by Metlife and associated companies.
  • Had a strong knowledge base of interal programs used throughout the company.
  • Mentored new hires.
  • Staffed the trade line which allowed agents to make investment trades for their clients policy.
  • Tested the system everytime there was a new upgrade coming out.
  • Met or exceeded SAL's which were looked at monthly.
  • Received agent compliments weekly on the outstaning cutomer service that was provided.
  • Received exceed expecation's on yearly review.

Click to expand Military ServiceUpdated: 01-23-14
Military Service: Heather Petracca, MBA
SSGT in United States Air Force

I was a vital part of the Aircrew Life Support shop in the Rhode Island National Guard. My responsibilites were maintaining seven C-130J's, buliding all equipment needed by ploits to support their missions, training aircrew on land and water surviaval skills, arming and disarming aircrew, maintaining and packing equipment for deployments, and maintaining database for equipment. 

I have deployed to Iraq, Afghanistan, Germany, and Mississippi. I obtained my 5 level and 7 level certification which allowed me to climb through the ranks from Airmen to Staff Sargent. I attended SERE (Survival, Evasion, Resistance, and Escape) school, and Water Survival School which allowed me to recertify the ploits back in Rhode Island every year. 


Click to expand Honors & AwardsUpdated: 10-14-14
Honors & Awards: Heather Petracca, MBA
Air Force Achievement Medal

Honors & Awards: Heather Petracca, MBA
Air Force Combat Action Medal

Honors & Awards: Heather Petracca, MBA
Honor Graduate for the United States Air Force

Honors & Awards: Heather Petracca, MBA
President's List

Made the President's list throughtout my bachelor degree program.


Honors & Awards: Heather Petracca, MBA
Dean's List

Made the Dean's list throughout my Bachelor degree program and Master's degree program.


Click to expand Licenses & CertificationsUpdated: 10-14-14
Licenses & Certifications: Heather Petracca, MBA
Water Survival Certification

Licenses & Certifications: Heather Petracca, MBA
Combat Survival Certification

Licenses & Certifications: Heather Petracca, MBA
Series 6 License

Click to expand AthleticsUpdated: 10-14-14
Athletics: Heather Petracca, MBA
Muay Thai

I started taking Muay Thai classes for almost a two years now. It has become a personal passion of mine. It has allowed me to work on my striking technique and skills while building up my overall health.


Eight Limbs Studios

Athletics: Heather Petracca, MBA
Kickboxing

I started at eight limbs studios back in January of 2013. I attend classes three days a week and love it. I love the new challenges that I am faced with in every class. I look forward to my workouts every week.


Eight Limbs Studios

Click to expand Internships & ExternshipsUpdated: 02-04-14
Internships & Externships: Heather Petracca, MBA
Externship with Random Hacks of Kindness
  • Responsible for creating my IT consultant for small businesses to ulitize. 

Click to expand Academic ServiceUpdated: 06-12-15
Academic Service: Heather Petracca, MBA
Kaplan University Online

  • 2010-2014, 3.9 GPA, Bachelors degree in Information Technology with an emphasis in networking.
  • 2013-2014, 4.0 GPA, Masters degree in Information Technology.

Resource Link

Academic Service: Heather Petracca, MBA
Cranston High School East

High School Diploma


Click to expand InterestsUpdated: 02-04-14
Interests: Heather Petracca, MBA
Muay Thai

Interests: Heather Petracca, MBA
Kickboxing

Interests: Heather Petracca, MBA
Hiking

Click to unlock with View Code. Resume & CVUpdated: No Content
Click to expand Travel (My Travel Experience)Updated: 02-04-14
Travel (My Travel Experience): Heather Petracca, MBA
California 2006

Travel (My Travel Experience): Heather Petracca, MBA
Afghanistan 2008,2009, 2010

Travel (My Travel Experience): Heather Petracca, MBA
Germany 2008

Travel (My Travel Experience): Heather Petracca, MBA
Iraq 2008, and 2009

Travel (My Travel Experience): Heather Petracca, MBA
Mississippi 2006-2007

Travel (My Travel Experience): Heather Petracca, MBA
Texas 2006

Click to expand Affiliations (Universities & Colleges)Updated: 12-09-14
Affiliations (Universities & Colleges): Heather Petracca, MBA
Kaplan University

Resource Link

Click to expand Association & Society MembershipUpdated: 06-02-16
Association & Society Membership: Heather Petracca, MBA
PMI Member

Association & Society Membership: Heather Petracca, MBA
Airmen's Council

Sat ont he Airman's Council for two years. Was the leadership airman for my squadron. Responsibilites included preapring new recurits for BMT, personal liaison for all new recuirts that were assigned to my squardon. Publish monthly newletters, Sat on the montly counsil meetings, attended meetings with different squadrons across the United States, and came up with fund raising campagins for the counsil.


Association & Society Membership: Heather Petracca, MBA
Wounded Warrior Project Alumni

Click to expand Committees & BoardsUpdated: 12-04-14
Committees & Boards: Heather Petracca, MBA
GITA

I am a project manager on Kaplan's graduate information technology committee which is responsible for making changes to the Gradaute area. I have worked on incorporating a calander into the site, adding job postings, and managing a team of three people below me to get the tasks done.


Click to expand Conference, Meeting & Trade Show AttendanceUpdated: 05-30-14
Conference, Meeting & Trade Show Attendance: Heather Petracca, MBA
Seminar By The Sea Newport, RI (2014)

Click to expand Continuing Education: CE, CME, CEU...Updated: 05-11-16
Continuing Education: CE, CME, CEU...: Heather Petracca, MBA
Preceptor Mini-Series 4: A Glimpse Into the Life of a Community Pharmacy Preceptor

This 6-episode Series follows a pharmacy student and preceptor from orientation to the midpoint of a community rotation.  Each episode is 5-8 minutes in length and builds upon the next.  During the Series you will experience a combination of inappropriate and quality interactions between the student, the preceptor, patients, and technicians.  At moments throughout each episode, two preceptor experts provide humorous interactions and share insight on how they would deal with each learning situation. The experts will discuss the principles focused on orientation, feedback, and teamwork as it directly relates to a community pharmacy experience. This activity is eligible for CPE credit. You can view a trailer for the series immediately below.


Continuing Education: CE, CME, CEU...: Heather Petracca, MBA
Preceptor Mini-Series 2: Adventures in Interprofessional Precepting,

This is the second installment of the Preceptor Mini-Series.  This series follows three health professional preceptors including a nurse, pharmacist, and physician as they precept their students in an ambulatory care setting.  Through a combination of inappropriate and quality Interprofessional interactions, the Interprofessional competencies of values and ethics, roles and responsibilities, communication, and teamwork are discussed.  At moments throughout each episode, two preceptor experts share insight on how they would deal with each learning situation.  This series is scheduled to be released early August 2014.  Please check back to complete this activity.  This activity is eligible for CPE credit.  Please see additional details upon release. You can view a trailer for the series immediately below.


Continuing Education: CE, CME, CEU...: Heather Petracca, MBA
Ensure Quality Customer Service on Every Call

Here’s the “easy” question: How would you rate your organization’s customer service? Good? Fair? Poor? We typically have a gut feeling about the level of customer service our organization provides. Below is the formula often used to answer the “easy” question:

(What I overhear on calls) + (my assumptions of the customer’s satisfaction) x (my personal customer service expectations) = Good/Fair/Poor Customer Service

Here’s the “hard” question: How do you know your gut answer is correct? The first step to validate the gut answer is to define what excellent customer service looks like. The next step is to infuse those excellent customer service behaviors into widespread practice throughout your organization. This 30-minute webinar will launch your customer service efforts into being rated not just “Good”, but “Great!” every time!

We will cover tactics to help you:

  • Evaluate your current approach to providing quality customer service
  • Differentiate meaningful customer service strategies from those that miss the mark
  • Shed light on who in your organization actually owns and indisputably influences consistently great customer service on every call

Resource Link

Continuing Education: CE, CME, CEU...: Heather Petracca, MBA
Setting Goals – How to Make it Meaningful

T’is the season to review your employee’s current goals and set new goals for the upcoming year. For some this might be a dreaded experience. However, t his activity is actually an incredible opportunity for leaders to connect with their staff, help them connect with the organization, and provide a truly essential element to be a great performer…to know exactly what is expected of them. Providing this clarity fuels your staff’s sense of purpose and value.


Resource Link

Continuing Education: CE, CME, CEU...: Heather Petracca, MBA
Personal Accountability in the Workplace

ersonal Accountability: WHAT it is, WHAT it looks like, WHY it’s critical, HOW to create it at work.
Join us and learn: How simple questions can crush or boost personal accountability, How to recognize opportunities for accountability, What accountability looks like and doesn't look like,The benefits… the effort is worth it!


Resource Link

Continuing Education: CE, CME, CEU...: Heather Petracca, MBA
University of Maryland School of Pharmacy Preceptor Development Videos

Resource Link

Continuing Education: CE, CME, CEU...: Heather Petracca, MBA
Preceptor Development Mini-Series Texas Tech

ritten & Directed by:     Craig D. Cox, PharmD, BCPSAssociate Professor, Pharmacy PracticeVice Chair, Experiential ProgramsTexas Tech University Health Sciences Center School of Pharmacy This is a 12 episode, knowledge-based, video series developed to provide educational pearls to preceptors who train pharmacy students or residents on experiential rotations. Each video episode is 5-8 minutes in length and builds upon the next. The series follows a young preceptor and two students through a 6 week clinical rotation at a hospital. The two students are polar opposites and present unique challenges to the preceptor.  At moments throughout each episode, two preceptor experts share insight on how they would deal with each learning situation. Resume a Course:  To resume a course, login to your account at the top right side of the page.  Next, go to "Pending Programs/CE" in the top gray toolbar. Select the "Distance" tab and then select "A Preceptor Mini-Series:  Preceptor Pharm. Tools."


Resource Link

Continuing Education: CE, CME, CEU...: Heather Petracca, MBA
Women Veterans and the Challenges of Returning Home

Summary:
More than eight percent of overall veterans are women. The largest group of women veterans today served in the Operation Enduring Freedom, Operation Iraqi Freedom and Operation New Dawn. Women veterans face specific challenges before, during and after deployment that healthcare providers must be aware of. Learn about options and resources for women veterans and how you can help.

Objectives:
The goal of this webinar is to educate healthcare providers about the unique challenges facing women veterans upon returning home, including healthcare needs. Upon completion, participants will be able to:
Discuss common challenges experienced by women veterans
Identify deficiencies related to the needs of women veterans that exist in many veteran support programs
List options available to assist women veterans upon returning home


Resource Link

Click to expand Exam HistoryUpdated: 10-20-14
Exam History: Heather Petracca, MBA
Series 6 Exam

I took the series 6 exam back in 2005 and have kept up with the recertifications for it.


Click to expand Honor SocietiesUpdated: 10-20-14
Honor Societies: Heather Petracca, MBA
President and Dean's Honor Societies

I am on the Presidents and Dean's Honor Societies currently at Kaplan University. I am in the process of completing my Master's degree and will be done on December 14, 2014. I have been on these two honor socities since my first year of my Bacjelors degree.


Click to unlock with View Code. Reviews & EvaluationsUpdated: 04-08-15
Click to expand TED Talks (Technology, Entertainment and Design)Updated: 01-02-16
Riveting talks by remarkable people, free to the world. TED (Technology Entertainment and Design) is a global set of conferences curated by the American private non-profit Sapling Foundation, formed to disseminate "ideas worth spreading". http://www.ted.com/
TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Regina Hartley: Why the best hire might not have the perfect resume

Given the choice between a job candidate with a perfect resume and one who has fought through difficulty, human resources executive Regina Hartley always gives the "Scrapper" a chance. As someone who grew up with adversity, Hartley knows that those who flourish in the darkest of spaces are empowered with the grit to persist in an ever-changing workplace. "Choose the underestimated contender, whose secret weapons are passion and purpose," she says. "Hire the Scrapper."


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
How Germs travel on planes - and how we can stop them

Raymond Wang is only 17 years old, but he's already helping to build a healthier future. Using fluid dynamics, he created computational simulations of how air moves on airplanes, and what he found is disturbing — when a person sneezes on a plane, the airflow actually helps to spread pathogens to other passengers. Wang shares an unforgettable animation of how a sneeze travels inside a plane cabin as well as his prize-winning solution: a small, fin-shaped device that increases fresh airflow in airplanes and redirects pathogen-laden air out of circulation.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Harald Haas: A breakthrough new kind of wireless Internet

What if we could use existing technologies to provide Internet access to the more than 4 billion people living in places where the infrastructure can't support it? Using off-the-shelf LEDs and solar cells, Harald Haas and his team have pioneered a new technology that transmits data using light, and it may just be the key to bridging the digital divide. Take a look at what the future of the Internet could look like.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Daniel Levitin: How to stay calm when you know you'll be stressed

You're not at your best when you're stressed. In fact, your brain has evolved over millennia to release cortisol in stressful situations, inhibiting rational, logical thinking but potentially helping you survive, say, being attacked by a lion. Neuroscientist Daniel Levitin thinks there's a way to avoid making critical mistakes in stressful situations, when your thinking becomes clouded — the pre-mortem. "We all are going to fail now and then," he says. "The idea is to think ahead to what those failures might be."


Ted Talk

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Maryn McKenna: What do we do when antibiotics don’t work any more?

Penicillin changed everything. Infections that had previously killed were suddenly quickly curable. Yet as Maryn McKenna shares in this sobering talk, we've squandered the advantages afforded us by that and later antibiotics. Drug-resistant bacteria mean we're entering a post-antibiotic world — and it won't be pretty. There are, however, things we can do ... if we start right now.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Latif Nasser: The amazing story of the man who gave us modern pain relief

For the longest time, doctors basically ignored the most basic and frustrating part of being sick — pain. In this lyrical, informative talk, Latif Nasser tells the extraordinary story of wrestler and doctor John J. Bonica, who persuaded the medical profession to take pain seriously — and transformed the lives of millions.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Gayle Tzemach Lemmon: Meet the women fighting on the front lines of an American war

In 2011, the US Armed Forces still had a ban on women in combat — but in that year, a Special Operations team of women was sent to Afghanistan to serve on the front lines, to build rapport with locals and try to help bring an end to the war. Reporter Gayle Tzemach Lemmon tells the story of this "band of sisters," an extraordinary group of women warriors who helped break a long-standing barrier to serve.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Laura Schulz: The surprisingly logical minds of babies

How do babies learn so much from so little so quickly? In a fun, experiment-filled talk, cognitive scientist Laura Schulz shows how our young ones make decisions with a surprisingly strong sense of logic, well before they can talk.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Trevor Aaronson: How this FBI strategy is actually creating US-based terrorists

There's an organization responsible for more terrorism plots in the United States than al-Qaeda, al-Shabaab and ISIS combined: The FBI. How? Why? In an eye-opening talk, investigative journalist Trevor Aaronson reveals a disturbing FBI practice that breeds terrorist plots by exploiting Muslim-Americans with mental health problems.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Greg Gage: How to control someone else's arm with your brain

Greg Gage is on a mission to make brain science accessible to all. In this fun, kind of creepy demo, the neuroscientist and TED Senior Fellow uses a simple, inexpensive DIY kit to take away the free will of an audience member. It’s not a parlor trick; it actually works. You have to see it to believe it.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Cosmin Mihaiu: Physical therapy is boring -- play a game instead

You’ve just been injured, and you’re on the way home from an hour of physical therapy. The last thing you want to do on your own is confusing exercises that take too long to show results. TED Fellow Cosmin Mihaiu demos a fun, cheap solution that turns boring physical therapy exercises into a video game with crystal-clear instructions.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Nadine Burke Harris: How childhood trauma affects health across a lifetime

Childhood trauma isn’t something you just get over as you grow up. Pediatrician Nadine Burke Harris explains that the repeated stress of abuse, neglect and parents struggling with mental health or substance abuse issues has real, tangible effects on the development of the brain. This unfolds across a lifetime, to the point where those who’ve experienced high levels of trauma are at triple the risk for heart disease and lung cancer. An impassioned plea for pediatric medicine to confront the prevention and treatment of trauma, head-on.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Think your email's private? Think again

Sending an email message is like sending a postcard, says scientist Andy Yen in this thought-provoking talk: Anyone can read it. Yet encryption, the technology that protects the privacy of email communication, does exist. It's just that until now it has been difficult to install and a hassle to use. Showing a demo of an email program he designed with colleagues at CERN, Yen argues that encryption can be made simple to the point of becoming the default option, providing true email privacy to all.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
What Your Doctor Won't Disclose

Wouldn’t you want to know if your doctor was a paid spokesman for a drug company? Or held personal beliefs incompatible with the treatment you want? Right now, in the US at least, your doctor simply doesn’t have to tell you about that. And when physician Leana Wen asked her fellow doctors to open up, the reaction she got was … unsettling.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
VETI-GEL

Forget stitches — there's a better way to close wounds. In this talk, TED Fellow Joe Landolina talks about his invention — a medical gel that can instantly stop traumatic bleeding without the need to apply pressure. (Contains medical images.)


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Mark Kendall: Demo: A needle-free vaccine patch that's safer and way cheaper

One hundred sixty years after the invention of the needle and syringe, we’re still using them to deliver vaccines; it’s time to evolve. Biomedical engineer Mark Kendall demos the Nanopatch, a one-centimeter-by-one-centimeter square vaccine that can be applied painlessly to the skin. He shows how this tiny piece of silicon can overcome four major shortcomings of the modern needle and syringe, at a fraction of the cost.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Ben Saunders: To the South Pole and back — the hardest 105 days of my life

This year, explorer Ben Saunders attempted his most ambitious trek yet. He set out to complete Captain Robert Falcon Scott’s failed 1912 polar expedition — a four-month, 1,800-mile round trip journey from the edge of Antarctica to the South Pole and back. In the first talk given after his adventure, just five weeks after his return, Saunders offers a raw, honest look at this “hubris”-tinged mission that brought him to the most difficult decision of his life.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Ken Robinson: How schools kill creativity

Sir Ken Robinson makes an entertaining and profoundly moving case for creating an education system that nurtures (rather than undermines) creativity.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Susan Etlinger: What do we do with all this big data?

Does a set of data make you feel more comfortable? More successful? Then your interpretation of it is likely wrong. In a surprisingly moving talk, Susan Etlinger explains why, as we receive more and more data, we need to deepen our critical thinking skills. Because it's hard to move beyond counting things to really understanding them.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Fabien Cousteau: What I learned from spending 31 days underwater

n 1963, Jacques Cousteau lived for 30 days in an underwater laboratory positioned on the floor of the Red Sea, and set a world record in the process. This summer, his grandson Fabien Cousteau broke that record. Cousteau the younger lived for 31 days aboard the Aquarius, an underwater research laboratory nine miles off the coast of Florida. In a charming talk he brings his wondrous adventure to life.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Kare Anderson: Be an opportunity maker

We all want to use our talents to create something meaningful with our lives. But how to get started? (And ... what if you're shy?) Writer Kare Anderson shares her own story of chronic shyness, and how she opened up her world by helping other people use their own talents and passions.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Ramanan Laxminarayan: The coming crisis in antibiotics

Antibiotic drugs save lives. But we simply use them too much — and often for non-lifesaving purposes, like treating the flu and even raising cheaper chickens. The result, says researcher Ramanan Laxminarayan, is that the drugs will stop working for everyone, as the bacteria they target grow more and more resistant. He calls on all of us (patients and doctors alike) to think of antibiotics — and their ongoing effectiveness — as a finite resource, and to think twice before we tap into it. It’s a sobering look at how global medical trends can strike home.


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
The skill of self confidence | Dr. Ivan Joseph | TEDxRyersonU

As the Athletic Director and head coach of the Varsity Soccer team at Ryerson University, Dr. Joseph is often asked what skills he is searching for as a recruiter: is it speed? Strength? Agility? In Dr. Joseph's TEDx Talk, he explores self confidence and how it is not just the most important skill in athletics, but in our lives.

In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* 


Resource Link

TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
Burpees and the Art of Pool Maintenance: Joe DeSena at TEDxBeaconStreet

Joe De Sena, founder of Spartan Race, an international obstacle racing series uniquely designed to test your mental and emotional fitness and push you past your limits, shares his unique approach to personal fitness and introduces you to the exercise athletes everywhere love to hate.

In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)

  • Category

    • License

      • Standard YouTube License

    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    Chris Domas: The 1s and 0s behind cyber warfare

    Chris Domas is a cybersecurity researcher, operating on what’s become a new front of war, "cyber." In this engaging talk, he shows how researchers use pattern recognition and reverse engineering (and pull a few all-nighters) to understand a chunk of binary code whose purpose and contents they don't know.


    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    Eric Liu: Why ordinary people need to understand power

    Far too many Americans are illiterate in power — what it is, how it operates and why some people have it. As a result, those few who do understand power wield disproportionate influence over everyone else. “We need to make civics sexy again,” says civics educator Eric Liu. “As sexy as it was during the American Revolution or the Civil Rights Movement.”


    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    Julian Treasure: How to speak so that people want to listen

    Have you ever felt like you're talking, but nobody is listening? Here's Julian Treasure to help. In this useful talk, the sound expert demonstrates the how-to's of powerful speaking — from some handy vocal exercises to tips on how to speak with empathy. A talk that might help the world sound more beautiful.


    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    NASCAR Confidential: Paulie Harraka at TEDxBeaconStreet

    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    FEARLESS GENIUS: The Digital Revolution | Doug Menuez

    With a mission to inspire the next generation of entrepreneurs and innovators, Doug Menuez is traveling around America sharing his stories about Silicon Valley’s innovators and the technology that will change the world. As Menuez says, “there’s an amazing new wave of technology coming. And it’s exciting – it’s genomics, biotechnology, quantum computing – there’s so much technology and there will be job creating innovations. There’s a whole new generation of idealistic young innovators looking for [the] meaning of life.” Menuez recently presented some of his work at TEDxBeacon Street’sIntimate Evening Talks on March 29th.

    “The challenge in innovation today is that we have a huge shortage of engineers and a trend in short-term investing, meaning that really tough problems like solving climate change are just not getting funded. And if we’re not doing that, are we really as innovative as we think we are? Or as we were?” -Doug Menuez

    In 1985, Doug Menuez was a young photojournalist documenting the famine in Ethiopia for Newsweek. Despite being no stranger to horror and death, Menuez was devastated by the huge scale of suffering. Upon returning home, he looked for a way he could document something hopeful, something that would add meaning to his own life. That same year, Steve Jobs was ousted from Apple and announced a new company, NeXT, that would build a computer to revolutionize education. This was the opportunity Menuez had been looking for. By gaining Steve’s trust and permission to document his process of innovation, Menuez kick-started a new projected called “Fearless Genius” that would span 15 years resulting in 250,000 images that  documented innovation in over 70 companies.

    Through “Fearless Genius”, Menuez was witnessed everything from products that scaled up to produce millions of full-time jobs to the dot-come crash that created the culture of innovation that now surrounds us.  When asked why innovation is different today, Menuez explained that there are three factors causing visible differences: investment, education, and government leadership.

    Before the dot-com crash, companies knew that they would be making tons of money: “the cool thing was… being first to make something because there were so many frontiers.” But today’s innovation equation has shifted away from adventurous creation and towards making money. This is the first major difference. “[Investors] want their money out in 18 months. The focus has become answering ‘what’s your exit strategy?’ Naturally, this has led to innovation around things you can do in 18 months…apps…but [now] everything that is productized is an iteration of something that was more or less developed in the 80s and 90s.”

    The second difference STEMs from education: “[There are] three million unfilled STEM jobs give or take in the US today. [If the US doesn’t] train more engineers and educate kids on math and science, [innovators] will have a very tough time getting a killer team together. We graduated fewer doctorates of sciences last year than 1970.”

    The third factor Menuez sees is a difference in governmental leadership. With the advent of World War II and the space race, there was strong government support and policy to back entrepreneurs to solve problems. That drove whole industries to be created. Modern entrepreneurs lack that support. “There needs to be support from all levels of the government behind policy on the toughest problems… we can’t expect the private investors to go out there and take the hugest risks [by themselves.]”

    Check out Doug’s talk for yourself! “FEARLESS GENIUS: The Digital Revolution in Silicon Valley 1985-2000”


    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    Great Firewalls Are Not the Answer: Cameron Kerry at TEDxBeaconStreet

    The disclosures about NSA surveillance have created doubt about the way the Internet is governed and the U.S. role. This talk will try to put these doubts in perspective, comparing US protections of privacy and civil liberties with those of other countries, including some that have criticized the US, and will argue that overreaction in the form of national firewalls will do great damage to the open environment that has made 


    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    Stanley McChrystal: The military case for sharing knowledge

    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    Roselinde Torres: What it takes to be a great leader

    The world is full of leadership programs, but the best way to learn how to lead might be right under your nose. In this clear, candid talk, Roselinde Torres describes 25 years observing truly great leaders at work, and shares the three simple but crucial questions would-be company chiefs need to ask to thrive in the future.


    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    Philip Evans: How data will transform business

    What does the future of business look like? In an informative talk, Philip Evans gives a quick primer on two long-standing theories in strategy — and explains why he thinks they are essentially invalid.


    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    Elizabeth Gilbert: Success, failure and the drive to keep creating

    Elizabeth Gilbert was once an "unpublished diner waitress," devastated by rejection letters. And yet, in the wake of the success of 'Eat, Pray, Love,' she found herself identifying strongly with her former self. With beautiful insight, Gilbert reflects on why success can be as disorienting as failure and offers a simple — though hard — way to carry on, regardless of outcomes.


    Resource Link

    TED Talks (Technology, Entertainment and Design): Heather Petracca, MBA
    Why veterans miss war

    Civilians don’t miss war. But soldiers often do. Journalist Sebastian Junger shares his experience embedded with American soldiers at Restrepo, an outpost in Afghanistan's Korengal Valley that saw heavy combat. Giving a look at the "altered state of mind" that comes with war, he shows how combat gives soldiers an intense experience of connection. In the end, could it actually be "the opposite of war" that soldiers miss? 


    Resource Link

    Click to expand Websites RecommendedUpdated: 11-17-15
    Websites Recommended: Heather Petracca, MBA
    CORE Higher Education

    Resource Link

    Websites Recommended: Heather Petracca, MBA
    CE Apps Center

    Resource Link

    Websites Recommended: Heather Petracca, MBA
    RXinsider

    Resource Link

    Click to unlock with View Code. AssignmentsUpdated: No Content
    Click to expand CoachingUpdated: 03-20-15
    Coaching: Heather Petracca, MBA
    Head Coach of Youth Soccer Team for 4-6 Year Olds (2005)

    I was the head coach for the covernty youth soccer team for 4-6 year olds. 


    Click to expand PresentationsUpdated: 04-08-15
    Presentations: Heather Petracca, MBA
    Tuskegee Airmen Presentation

    Presented the history of the tuskegee airmen to all of the commanders at the the weekly base meeting. Went over the history of the tuskegee airmen and how the AirForce came about.


    Presentations: Heather Petracca, MBA
    Annual Aircrew Life Support Training

    Annual I would meet with the piolts and go over Land and Water Survival. After going over a presentation in the auditorium we wouild have two addiational days of simulated training.


    Click to expand ProjectsUpdated: 12-31-14
    Projects: Heather Petracca, MBA
    RXpreceptor Training Manual

    Assisted with updating the RXpreceptor training manual.


    Click to expand Simulation (Training Simulation)Updated: 04-08-15
    Simulation (Training Simulation): Heather Petracca, MBA
    Simulated Land and Sea Training

    Annual we would meet with our piolts and aircrew members and go through a simulated air and land evasion skills. The traning would last two days. Day one would consits of land survival traning w. We would map out a certain track that the pilots and aircrew memebers would need to take. We also created stations at each check point where certain land surivial skills would be demonstrated. Crew members would have to demostrate their land survival skills and successful make it to the LZ for pick up.  Day two would consits of water survival traning out in the ocean. Piolts and crewmembers would have to demonstarte their skills on how they would survive if their aircraft went down in the water.


    Click to expand Student Development, Preceptorships & MentorshipsUpdated: 04-08-15
    Student Development, Preceptorships & Mentorships: Heather Petracca, MBA
    Metlife Mentoring New Employees

    Sat with the new employees as they came on the floor to help them through their phone calls for the first few weeks. Went over any mistakes that they would make and where to find the information. I would also have them sit with me and watch me navagate through the system and listen to my phone calls.


    Student Development, Preceptorships & Mentorships: Heather Petracca, MBA
    Mentoring New Airmen

    Mentored new airmen that came back from BMT and were assigned to my shop. Was responsible for making sure that they had all their paperwork filled out, giving them a tour of the base, and answering any questions that they might have.


    Click to expand Workshops & Camps AttendedUpdated: 03-27-15
    Workshops & Camps Attended: Heather Petracca, MBA
    United States Air Force Survival School

    Went through survival school at Fairchild Air Force base. Learned how to navagate through land suvival and leanred the tools need to train piolts if their aircraft goes down.


    Resource Link

    Share:  
    Profile Photo