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- Client Success Manager
- Solely responsible for managing a group of 40-60 clients
- Technical assistance with company software
- Creating and managing knowledge base documents and help videos
- Implementation of new accounts
- Assisting sales team with any technical question prior to the sale
- Retention and contract negotiations for renewals
- QA Engineer
- Creating comprehensive test plans
- New release and regression testing
- Running and monitoring automated tests
- Creating bug reports
- Working with the Product Manager on UI design and functionality
- Client Support Specialist
- Responsible for managing numerous accounts
- Troubleshooting technical issues
- Client training
- Relationship building
- Help desk ticket monitoring and resolution
- Creating data discs and packages for software updates
- Quality Assurance
- Creating comprehensive test plans
- Executing release and regression testing
- Testing on multiple platforms including web, Android, iOS, and Windows
- Bug reporting and tracking through Microsoft Visual Studio
Joe has been in some form of customer service for over a decade. His experience is a mix of direct customer call center support, technical support help desk, and Saas based account management. This background has created a one stop shop for customer support. Joe is also involved in software Quality Assurance with great attention to detail and a passion for improving the software's user interface.
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