Profile Photo


Expand All
Click to expand Association & Society MembershipUpdated: 02-21-17
Association & Society Membership:
Ocean State Jeepsters

Non Profit Organization - Founder - 2007


Click to expand Biography / SummaryUpdated: 02-21-17
Biography / Summary:
Joe Bento's Biography

Joe has been in some form of customer service for over a decade.  His experience is a mix of direct customer call center support, technical support help desk, and Saas based account management. This background has created a one stop shop for customer support. Joe is also involved in software Quality Assurance with great attention to detail and a passion for improving the software's user interface. 


Click to expand Educational BackgroundUpdated: 02-21-17
Educational Background:
Community College of Rhode Island

Educational Background:
West Bay Vocational School

Educational Background:
Coventry High School

Click to expand Employment HistoryUpdated: 02-21-17
Employment History:
Client Success Manager / QA Engineer I - ZyWave (Formerly Astonish)
  • Client Success Manager
    • Solely responsible for managing a group of 40-60 clients
    • Technical assistance with company software
    • Creating and managing knowledge base documents and help videos
    • Implementation of new accounts
    • Assisting sales team with any technical question prior to the sale
    • Retention and contract negotiations for renewals
  • QA Engineer
    • Creating comprehensive test plans
    • New release and regression testing
    • Running and monitoring automated tests
    • Creating bug reports
    • Working with the Product Manager on UI design and functionality

Employment History:
Client Support Specialist / QA Engineer - Trade Area Systems
  • Client Support Specialist
    • Responsible for managing numerous accounts
    • Troubleshooting technical issues
    • Client training
    • Relationship building
    • Help desk ticket monitoring and resolution
    • Creating data discs and packages for software updates
  • Quality Assurance
    • Creating comprehensive test plans
    • Executing release and regression testing
    • Testing on multiple platforms including web, Android, iOS, and Windows
    • Bug reporting and tracking through Microsoft Visual Studio

Click to expand InterestsUpdated: 02-21-17
Interests:
Technology

Interests:
Bowling

Interests:
Cycling

Interests:
Political Science

Interests:
Mixed Martial Arts

Interests:
Video Games

Click to expand Technical & Computer SkillsUpdated: 02-21-17
Technical & Computer Skills:
Microsoft Visual Studio

Technical & Computer Skills:
SalesForce

Technical & Computer Skills:
Jira

Technical & Computer Skills:
Confluence

Technical & Computer Skills:
Zendesk

Technical & Computer Skills:
Google Apps

Technical & Computer Skills:
Windows

Technical & Computer Skills:
OSX

Click to expand Travel (My Travel Experience)Updated: 02-21-17
Travel (My Travel Experience):
Toronto

Travel (My Travel Experience):
Hollywood

Travel (My Travel Experience):
Portugal

Share:  
Profile Photo