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Giana Washburn

Sr. Client Services Manager

CORE Higher Education Group

Address: 1300 Division Rd, West Warwick, RI 02893
Phone: 800.972.2083 x21
Email: giana.campanale@corehighered.com
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My BioUpdated: 08-20-15
Blog & Social Media ContributionsUpdated: 08-20-15
Blog & Social Media Contributions: Giana Washburn
Intygral

Created blog posts for the Intygral's website, a comprehensive digital marketing system built specifically for insurance agencies.

How To Market and Brand Your Agency When Opening a New Location

Blog & Social Media Contributions: Giana Washburn
Intygral

Assisted in crafting strong, timely social media posts for Facebook & Twitter pages for small, independent insurance agencies. As well as created editorial calenders for future scheduling. 

CoachingUpdated: 08-20-15
Coaching: Giana Washburn
Help Desk Specialist Training/Implementation

Utilized skills as a Client Support Specialist to implement and train two Help Desk Specialists in order for them to provide Tier 1 level support to the Client Success Managers, as well as assisting them to develop and improve the company's Knowledge Base. 

Educational BackgroundUpdated: 08-20-15
Educational Background: Giana Washburn
University of Rhode Island

Attended 2010-2013 

BA of Arts (Journalism & Writing)

Educational Background: Giana Washburn
Emmanuel College

Attended 2008-2010 

Educational Background: Giana Washburn
St. Mary Academy Bay-View

2004-2008

Employment HistoryUpdated: 06-05-17
Employment History: Giana Washburn
Client Services Manager- CORE Higher Education Group
Employment History: Giana Washburn
Client Services Consultant- CORE Higher Education Group
Employment History: Giana Washburn
Client Service Representative-CORE Higher Education Group

Client Service Representative

Employment History: Giana Washburn
Client Success Manager- Intygral
  • Managed 25 accounts while providing support for high-profile clients
  • Assist in, and help clients to maximize, the utilization of Intygral’s proprietary Customer Relationship Management (CRM) software to help clients derive the greatest Return on Investment (ROI) for their agencies
  • Grow and maintain client relationships and foster opportunities for referrals and references
  • Created content for Intygral marketing emails and newsletters
  • Created blogs on company website
  • Utilized GitHub to create e-mail templates to assist our Development team
  • Updated and contributed content to the company’s Knowledge Base

 

Employment History: Giana Washburn
Client Support Specialist- Intygral
  • Implementing Intygral digital marketing and CRM solutions in assigned client base
  • Provided support for over 100 accounts
  • Manage all aspects of the client lifecycle from implementation to contract renewal
  • Completed tactical requests regarding company websites and proprietary software
  • Worked directly with other departments to ensure that all the client requirements and needs were satisfied
  • Educate clients on system utilization to derive the greatest ROI for their business
  • Created content for Intygral marketing emails, client marketing e-mails and client websites
Employment History: Giana Washburn
News Correspondant- GateHouse Media

• Utilized interpersonal skills to successfully interview town members of Bedford, Massachusetts for news articles for The Bedford Minuteman
• Successfully published articles for Bedford Minuteman’s website
• Developed my research skills by conducting interviews and reaching out to different members of the community including members of town government.

Employment History: Giana Washburn
ecoRI News- Freelancer
  • Utilized interpersonal skills to successfully interview town members on the environmental issues relevant in  Rhode Island and surrounding areas.
  • Successfully published articles for ecoRI’s website
  • Developed my research skills by conducting interviews and reaching out to different crucial sources such as  researchers and scientists in the community
InterestsUpdated: 08-20-15
Interests: Giana Washburn
Hiking
Interests: Giana Washburn
Kayaking
Interests: Giana Washburn
Homebrewing Craft Beer
InternshipsUpdated: 08-20-15
Internships: Giana Washburn
Metcalf Institute for Marine & Environmental Reporting

Metcalf Institute for Marine & Environmental Reporting provides science training for journalists. The institute strengthens understanding and working relationships between members of the scientific community and members of the news media; and to provide opportunities for journalists to improve their skills in covering science-based topics.           

                                  

  • Utilized technical skills to successfully shoot, edit, and produce a training video for prospective fellows of Metcalf’s Annual Workshop for Journalists.
  • Developed a larger following for the institute by utilizing social networking tools such as HootSuite, LinkedIn and Twitter.
  • Successfully applied writing skills to create various press releases for upcoming events at the institute.
  • Utilized organizational skills to create a photo gallery for the institute’s new website

 

ProjectsUpdated: 08-20-15
Projects: Giana Washburn
Knowledge Base Development- Intygral

Contributed to the development of the improved Knowledge Base for clients within the CRM software. 

Projects: Giana Washburn
Professional Development Implementation-Intygral

Created a Standard of Process document for a Professional Development Program that would be tailored for different departments within the organization. 

Continuing Education (CE, CME, CEU...)Updated: 08-25-15
Continuing education or professional development is required in many fields, including all healthcare providers, teachers, insurance professionals, financial advisors, accountants, architects, engineers, emergency management professionals, school administrators, attorneys, and more. The continuing education unit (CEU) is described as ten hours of participation in an education program.
Continuing Education (CE, CME, CEU...): Giana Washburn
Developing Effective Teaching Strategies in Experiential Learning"

Dr. Mary Lynn McPherson
An overview on adult learning principles applied to experiential learning.


Resource Link

Continuing Education (CE, CME, CEU...): Giana Washburn
University of Maryland School of Pharmacy: "Introduction to the Experiential Learning Program"

Provided by: University of Maryland School of Pharmacy, Dr. Cherokee Layson Wolf


Resource Link

Continuing Education (CE, CME, CEU...): Giana Washburn
A Preceptor Mini-Series by Texas Tech University

Written & Directed by:     Craig D. Cox, PharmD, BCPSAssociate Professor, Pharmacy PracticeVice Chair, Experiential ProgramsTexas Tech University Health Sciences Center School of Pharmacy

This is a 12 episode, knowledge-based, video series developed to provide educational pearls to preceptors who train pharmacy students or residents on experiential rotations. Each video episode is 5-8 minutes in length and builds upon the next. The series follows a young preceptor and two students through a 6 week clinical rotation at a hospital. The two students are polar opposites and present unique challenges to the preceptor.  At moments throughout each episode, two preceptor experts share insight on how they would deal with each learning situation.


Texas Tech University A Preceptor Mini Series

PublicationsUpdated: 08-20-15
Publications: Giana Washburn
The Bedford Minuteman

The Bedford Minuteman is a publication dedicated to covering local new stories in the town of Bedford, Massachusetts. 

Article Title: Web Helps Health Push

Web Helps Health Push

Publications: Giana Washburn
The Bedford Minuteman

The Bedford Minuteman is a publication dedicated to covering local new stories in the town of Bedford, Massachusetts. 

Article Title: Town stands its ground against cell phone tower

Town stands its ground against cell phone tower

Publications: Giana Washburn
The Bedford Minuteman

The Bedford Minuteman is a publication dedicated to covering local new stories in the town of Bedford, Massachusetts. 

Article Title: Quest To Preserve Historic Sites

Quest To Preserve Historic Sites

Resume & CVUpdated: 08-20-15
Resume & CV: Giana Washburn
Resume & CV
150820033051_Campanale_Resume_2_.docx (.docx) 0.02mb
SkillsUpdated: 08-20-15
Skills: Giana Washburn
Skills

Customer Service, Account Management, CRM Software, Salesforce, JIRA, Pardot, Github, Web Content, Writing, Marketing.  

Technical & Computer SkillsUpdated: 08-20-15
Technical & Computer Skills: Giana Washburn
CRM Software

Worked heavily in assisting clients utilize CRM software to manage their sales pipeline and use it as an e-mail marketing tool. 

Technical & Computer Skills: Giana Washburn
Salesforce

Utilized Salesforce for account management, client documentation, client satisfaction levels and reporting and campaign management for sales individuals. 

Technical & Computer Skills: Giana Washburn
GoToMeeting

Used GoToMeeting to screenshare with clients to assist them with software and technical issues, as well we use it to perform software demos. 

Technical & Computer Skills: Giana Washburn
JIRA

Utilized JIRA for internal task management and building workflows tailored to the company's needs. 

Technical & Computer Skills: Giana Washburn
Joomla

Maintained various companies websites on Joomla platform. Create product pages and utilized HTML to build custom forms. 

Technical & Computer Skills: Giana Washburn
GitHub

Utilized GitHub to create e-mail templates to assist backend Development team

Technical & Computer Skills: Giana Washburn
WordPress

Responsible for helping to maintain and troubleshoot client's websites hosted on WordPress. Built custom forms and customized content for client's specialized product pages. 

Technical & Computer Skills: Giana Washburn
Join.Me

Used Join.Me to screenshare with clients to assist then with software and technical issues as well we use it to perform software demos. 

Technical & Computer Skills: Giana Washburn
HTML

Utilized HTML to complete light CSS tasks to maintain client's websites as well as build e-mail templates within CRM software.

Technical & Computer Skills: Giana Washburn
ZenDesk

Assisted in using and maintaining ZenDesk as a Help Desk platform for clients. Also assisted in developing a Knowledge base for clients within ZenDesk. 

Technical & Computer Skills: Giana Washburn
Pardot

Utilized Pardot for marketing intiatives such as e-mail campaigns, content management,and reporting and building dynamic content. 

Technical & Computer Skills: Giana Washburn
Google

Experience with google docs, google calander, google apps and gmail.

Workshops & Camps AttendedUpdated: 08-20-15
Workshops & Camps Attended: Giana Washburn
Pardot Workshop

Elgin, Illinois

Academic ServiceUpdated: No Content
AthleticsUpdated: No Content
Interprofessional Education (IPE)Updated: No Content
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