ePortfolio


Profile Photo

Hannah Sutton

Client Success Specialist


Client Success Specialist at CORE Higher Education Group!
Expand All
AssignmentsUpdated: 11-20-19
Biography / SummaryUpdated: 02-07-19
Biography / Summary: Hannah Sutton
Hannah Sutton's Biography/Summary

Hannah is a Client Success Specialist at CORE Higher Education Group, a technology company based in West Warwick, Rhode Island. Hannah is a customer-dedicated professional with 6+ years’ extensive experience related to organizational planning, staff training, and overall operational support.  Hannah's strengths in cross-functional guidance, process improvements, and multi-departmental implementations along with being well-structured and meticulous with excellent written, verbal, and interpersonal communication skills have led to her success in both Higher Education and Corporate Account Management. 

Continuing Education (CE, CME, CEU...)Updated: 02-07-19
Continuing education or professional development is required in many fields, including all healthcare providers, teachers, insurance professionals, financial advisors, accountants, architects, engineers, emergency management professionals, school administrators, attorneys, and more. The continuing education unit (CEU) is described as ten hours of participation in an education program.
Continuing Education (CE, CME, CEU...): Hannah Sutton
Rhode Island School of Design Continuing Education Courses
  • Graphic Design Introduction
  • Digital Tools for Print Design
  • Adobe Illustrator, Graphic Form
  • Digital Card Design
  • Typographics 1: Elements + Process
  • Children's Book Illustration
  • Woodworking 
  • Glass Blowing
  • Ceramics

Courses TakenUpdated: No Content
Educational BackgroundUpdated: 02-07-19
Educational Background: Hannah Sutton
State University of New York at Albany

BA Communications 

Employment HistoryUpdated: 02-07-19
Employment History: Hannah Sutton
Employment History

Training & Communications Specialist | Rhode Island School of Design – Providence, RI March 2016 – April 2018

  • Created and executed monthly HR newsletter; collaborated with multi-departmental teams highlight relevant info and produced informative, engaging content.
  • Worked alongside VP of Human Resources, Director of Employment, and Employee Development to identify areas of improvement and implement progressive business solutions; focused areas included employee communication, teamwork, diversity and inclusion, and management skills development.
  • Analyzed and utilized feedback from employee training to develop short- and long-term developmental improvements that guaranteed consistent employee satisfaction increases and aided in RISD community growth.
  • Organized and coordinated logistics of numerous annual campus wide events and created and implemented promotional materials for all organized events; delivered engaging encouragement and achieved optimal attendance.
  • Consulted with HR Directors to conceptualize, oversee, and evaluate communication strategies.
  • Served as fill in for HR Assistant as needed to sustain productive workflow during peak hours; assisted new staff with hiring paperwork and ensured the utmost, professional customer service throughout all phases of orientation

Development Assistant | Rhode Island School of Design Museum – Providence, RI    November 2015 – March 2016

  • Created a superior customer experience (CX) and maximized museum members and donors.
  • Analyzed daily gift documentation and highlighted unusual items for gift entry and/or acknowledgements.
  • Created and documented membership cards and acknowledgement letters; reviewed and updated donor letters as needed to safeguard data and process compliance.
  • Maintained calendar of events for Executive Director; scheduled meeting and prepared reports relevant to meeting agendas.

Client Services & Billing Manager| Carr Workplaces – New York, NY                    December 2012 – September 2014

  • Resolved issues accurately and within strict deadlines; created an open communication, collaborative CX for all clients.
  • Facilitated office move-ins/changes, coordinated phone and IT system set-ups, organized movements/arrangement of office furniture, and directly contributed to an average occupancy rate of 98%.
  • Used Salesforce to updated and document client correspondence.
  • Scheduled client meetings and reviewed, recommended, and assisted confirmation of  beneficial changes in services
  • Managed client service agreements, annual budgets, monthly P&L reports, and monthly target reporting.
  • Supervised and supported Client Service Associates as needed to expedite services and improve the overall CX.
  • Proactively handled ARs; ensured early identification of aged receivables, followed up with clients, and achieved a monthly collection rate of 95%+.

Senior Client Services Representative | Regus – Greenwich, CT                             December 2010 – November 2012

  • Managed a variety of clerical/admin support directives for client including daily calendar management and phone contact.
  • Coordinated meetings and telecom needs for clients and company executives.
  • Identified, diagnosed, and resolves client issues (including IT and telecoms); acted a liaison with IT department on daily basis to assist technical resolve and support.
  • Served as on-site event coordinator and created engaging monthly networking events; delivered timely and expert organization and directional skills.
  • Identified, negotiated, and booked external vendors and service providers; sustained an updated to vendor list to have quick and accurate vendor POC details to expedite services and enrich vendor relationships.
Honor SocietiesUpdated: 02-07-19
Honor Societies: Hannah Sutton
Lambda Pi Eta

Lambda Pi Eta, National Honor Society for Communications

SHARE 

ePortfolio QR Code for Hannah Sutton Download QR Code