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Hannah Sutton

Client Success Specialist

Client Success Specialist at CORE Higher Education Group!
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Click to unlock with View Code. AssignmentsUpdated: 11-20-19
Click to expand Biography / SummaryUpdated: 02-07-19
Biography / Summary: Hannah Sutton
Hannah Sutton's Biography/Summary

Hannah is a Client Success Specialist at CORE Higher Education Group, a technology company based in West Warwick, Rhode Island. Hannah is a customer-dedicated professional with 6+ years’ extensive experience related to organizational planning, staff training, and overall operational support.  Hannah's strengths in cross-functional guidance, process improvements, and multi-departmental implementations along with being well-structured and meticulous with excellent written, verbal, and interpersonal communication skills have led to her success in both Higher Education and Corporate Account Management. 

Click to expand Continuing Education: CE, CME, CEU...Updated: 02-07-19
Continuing Education: CE, CME, CEU...: Hannah Sutton
Rhode Island School of Design Continuing Education Courses
  • Graphic Design Introduction
  • Digital Tools for Print Design
  • Adobe Illustrator, Graphic Form
  • Digital Card Design
  • Typographics 1: Elements + Process
  • Children's Book Illustration
  • Woodworking 
  • Glass Blowing
  • Ceramics

Click to expand Courses TakenUpdated: No Content
Click to expand Educational BackgroundUpdated: 02-07-19
Educational Background: Hannah Sutton
State University of New York at Albany

BA Communications 

Click to expand Employment HistoryUpdated: 02-07-19
Employment History: Hannah Sutton
Employment History

Training & Communications Specialist | Rhode Island School of Design – Providence, RI March 2016 – April 2018

  • Created and executed monthly HR newsletter; collaborated with multi-departmental teams highlight relevant info and produced informative, engaging content.
  • Worked alongside VP of Human Resources, Director of Employment, and Employee Development to identify areas of improvement and implement progressive business solutions; focused areas included employee communication, teamwork, diversity and inclusion, and management skills development.
  • Analyzed and utilized feedback from employee training to develop short- and long-term developmental improvements that guaranteed consistent employee satisfaction increases and aided in RISD community growth.
  • Organized and coordinated logistics of numerous annual campus wide events and created and implemented promotional materials for all organized events; delivered engaging encouragement and achieved optimal attendance.
  • Consulted with HR Directors to conceptualize, oversee, and evaluate communication strategies.
  • Served as fill in for HR Assistant as needed to sustain productive workflow during peak hours; assisted new staff with hiring paperwork and ensured the utmost, professional customer service throughout all phases of orientation

Development Assistant | Rhode Island School of Design Museum – Providence, RI    November 2015 – March 2016

  • Created a superior customer experience (CX) and maximized museum members and donors.
  • Analyzed daily gift documentation and highlighted unusual items for gift entry and/or acknowledgements.
  • Created and documented membership cards and acknowledgement letters; reviewed and updated donor letters as needed to safeguard data and process compliance.
  • Maintained calendar of events for Executive Director; scheduled meeting and prepared reports relevant to meeting agendas.

Client Services & Billing Manager| Carr Workplaces – New York, NY                    December 2012 – September 2014

  • Resolved issues accurately and within strict deadlines; created an open communication, collaborative CX for all clients.
  • Facilitated office move-ins/changes, coordinated phone and IT system set-ups, organized movements/arrangement of office furniture, and directly contributed to an average occupancy rate of 98%.
  • Used Salesforce to updated and document client correspondence.
  • Scheduled client meetings and reviewed, recommended, and assisted confirmation of  beneficial changes in services
  • Managed client service agreements, annual budgets, monthly P&L reports, and monthly target reporting.
  • Supervised and supported Client Service Associates as needed to expedite services and improve the overall CX.
  • Proactively handled ARs; ensured early identification of aged receivables, followed up with clients, and achieved a monthly collection rate of 95%+.

Senior Client Services Representative | Regus – Greenwich, CT                             December 2010 – November 2012

  • Managed a variety of clerical/admin support directives for client including daily calendar management and phone contact.
  • Coordinated meetings and telecom needs for clients and company executives.
  • Identified, diagnosed, and resolves client issues (including IT and telecoms); acted a liaison with IT department on daily basis to assist technical resolve and support.
  • Served as on-site event coordinator and created engaging monthly networking events; delivered timely and expert organization and directional skills.
  • Identified, negotiated, and booked external vendors and service providers; sustained an updated to vendor list to have quick and accurate vendor POC details to expedite services and enrich vendor relationships.

Click to expand Honor SocietiesUpdated: 02-07-19
Honor Societies: Hannah Sutton
Lambda Pi Eta

Lambda Pi Eta, National Honor Society for Communications

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