I learned plenty of remarkable things, about myself, like being confident in myself and my abilities and learning from my mistakes.
My BioUpdated: 02-24-24
Employment HistoryUpdated: 02-17-24
personnel management, quality and safety, programming, community relations, and financial
oversight.
Partner with CD in growing the business through a solid, extensive community network and active referral.
base: effectively communicate service offerings and demonstrate program benefits and successes.
Provide coordination efforts with caregivers, families, social services agencies, and medical.
professionals to develop effective care plans for members.
Facilitate creative and innovative continuous improvement process designed to enhance the member.
experience: ensure the highest quality care is provided to members in accordance with company, state,
and regulatory guidelines and standards.
Partner in the management to oversee all aspects of the employee experience including onboarding,
daily oversite and guidance, scheduling, coaching and mentoring, staff meetings, and continuing education.
establish and maintain a culture of respect, teamwork, compassion, fun, integrity, and professionalism.
Admission and discharge of members.
Participate in interviews, hire, onboard, and supervise Direct Support Specialists and volunteers; maintain.
master schedule and provide ongoing training, mentorship, and performance evaluations for designated.
team members.
Manage supplies, equipment and related expenditures within assigned budget; maintain program areas,
supplies, and equipment ensuring all are organized, clean, stocked and in good working order.
Stay current on related industry knowledge and trends through educational opportunities,
publications, networking, and participation in professional organizations.
Comply with company policies and procedures, safety and regulatory laws and standards.
Other duties and responsibilities as changed or assigned at any time.
Maintain Referral Log entering all info for each inquiry on the same day of occurrence. Also
enter follow-up info for each lead and lead contacts.
Schedule and conduct external marketing to generate new referral sources as well as maintain
relationship with existing ones. Retrieve business cards for each visit including the contact’s
email address and phone. Get direction from Center Director as to some contacts to make. All
marketing visits must be cleared with the Center Director as to relevance to increasing the
referral base. Also all marketing visits must be cleared with Center Director in advance to
assure ratios are planned for.
Conduct occasional home visits as needed for inquiries for whom it is a hardship getting to the
center. Any home visits must be cleared with the Center Director before leaving building.
Conduct activities for members and supervision on the floor as directed
Provide some shopping tasks for center- ie Home Depot, Walmart, Sams Club, etc as needed.
Any shopping during work day must be cleared by the Center Director prior to leaving the
building.
Educational BackgroundUpdated: 02-24-24
SkillsUpdated: 02-17-24
Licenses & CertificationsUpdated: 02-17-24
CPR Certified
Certified in Diabetes Management
South Carolina Vulnerable Adult Guardian AD Litem Program (SCVAGAL)
DTTAC Lifestyle Coach
Resume & CVUpdated: 02-17-24
Professional Summary
Hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities. A solid background working in different departments. Well-organized and able to multitask while maintaining a high level of professionalism and attention to detail.
Center Assistant-Active Day Inc-2014-Present
Provide effective leadership in all areas of operations including person-centered care initiatives,personnel management, quality and safety, programming, community relations, and financial
oversight.
Partner with CD in growing the business through a solid, extensive community network and active referral.
base: effectively communicate service offerings and demonstrate program benefits and successes.
Provide coordination efforts with caregivers, families, social services agencies, and medical.
professionals to develop effective care plans for members.
Facilitate creative and innovative continuous improvement process designed to enhance the member.
experience: ensure the highest quality care is provided to members in accordance with company, state,
and regulatory guidelines and standards.
Partner in the management to oversee all aspects of the employee experience including onboarding,
daily oversite and guidance, scheduling, coaching and mentoring, staff meetings, and continuing education.
establish and maintain a culture of respect, teamwork, compassion, fun, integrity, and professionalism.
Admission and discharge of members.
Participate in interviews, hire, onboard, and supervise Direct Support Specialists and volunteers; maintain.
master schedule and provide ongoing training, mentorship, and performance evaluations for designated.
team members.
Manage supplies, equipment and related expenditures within assigned budget; maintain program areas,
supplies, and equipment ensuring all are organized, clean, stocked and in good working order.
Stay current on related industry knowledge and trends through educational opportunities,
publications, networking, and participation in professional organizations.
Comply with company policies and procedures, safety and regulatory laws and standards.
Other duties and responsibilities as changed or assigned at any time.
Program Manager-Active-2009-2014
Handle inquiry calls and tours and enrollments as needed. . Maintain Referral Log entering all info for each inquiry on the same day of occurrence. Also
enter follow-up info for each lead and lead contacts.
Schedule and conduct external marketing to generate new referral sources as well as maintain
relationship with existing ones. Retrieve business cards for each visit including the contact’s
email address and phone. Get direction from Center Director as to some contacts to make. All
marketing visits must be cleared with the Center Director as to relevance to increasing the
referral base. Also all marketing visits must be cleared with Center Director in advance to
assure ratios are planned for.
Conduct occasional home visits as needed for inquiries for whom it is a hardship getting to the
center. Any home visits must be cleared with the Center Director before leaving building.
Conduct activities for members and supervision on the floor as directed
Provide some shopping tasks for center- ie Home Depot, Walmart, Sams Club, etc as needed.
Any shopping during work day must be cleared by the Center Director prior to leaving the
building.
Transportation Manager-Active Day Inc-2003-2009
- Conduct job training by standard operating procedures and ongoing coaching.
- and mentorship; provide the Center Director with feedback relative to Drivers’ performance.
- Develop efficient, scheduled routes and oversee safe transport of all members in a timely
- manner. Drive assigned routes.
- Facilitate the exchange of recommendations and insight among Drivers to ensure best practices for
- accommodating unique needs of members during the transport process.
- Oversee fleet; ensure Drivers conduct daily vehicle inspections and follow prescribed maintenance.
- and fueling schedule, confirm wheelchair lifts and tie-down equipment are operating properly,
- and maintain the cleanliness of their vehicles. Respond to and resolve reports of mechanical or safety.
- concerns, repairs or service needs.
- Maintain vehicle information, including route, mileage, fuel and service records, secure company.
- property, including vehicles, phones and fuel cards.
- Assist with licensing and registration of vehicles as needed.
- Communicate in a positive, courteous and professional manner with members and their families,
- co-workers, referral agencies, and the community at large.
- Maintain current and working knowledge of state, federal, and regulatory laws & guidelines.
- related to passenger transport.
- Comply with company policies & procedures, safety and regulatory laws & standards, and
- effectively manage accident investigations and related reporting.
- Ensure proper submission of Medicaid billing claims for transportation trips, if applicable.
- Assist the Center Director and home office transportation team in identifying and implementing operational efficiencies to enhance the member experience.
- Other duties and responsibilities as changed or assigned at any time.
Activities Coordinator -Active Day Inc-2001-2003
- Conduct therapeutic recreational assessment on new members to identify interests, assess
- abilities, and determine how best to engage members and meet their needs; maintain
- accurate and updated files and records.
- Develop, plan, organize and implement diverse and creative therapeutic recreational
- programs for members; draft and publish related calendars and communications.
- Participate in Interviewing, onboarding and overseeing Program Assistants, C.N.A.s and any
- other “floor staff” as well as volunteers; maintain master activities schedule; and provide
- feedback for performance evaluations as appropriate.
- Manage activity supplies, equipment; maintain program areas, supplies, and equipment
- ensuring all are organized, clean, stocked and in good working order.
- Actively participate in safety and quality initiatives, care planning conferences, and ongoing
- assessments; coordinate with internal and external ancillary services (i.e. nursing,
- transportation, social services, dietary, community agencies and resources, etc.) to ensure
- quality care is being provided to all members.
- Actively participate in staff meetings and in-service programs; collaborate with crossfunctional team, providing feedback and suggestions for enhancing the member
- experience and achieving the center’s overall goals & objectives.
- Stay current on related industry knowledge and trends through educational opportunities,
- publications, networking, and participation in professional organizations.
- Assist members with activities of daily living as needed.
- Communicate in a positive, courteous and professional manner with members and their
- families, co-workers, referral agencies, and the community at large.
- Comply with company policies and procedures, safety and regulatory laws and standards.
- Other duties and responsibilities as changed or assigned at any time.
Education
High School Diploma
Health Services Administration
Personal Skills
- Detail oriented
- Ability to multitask
- Works well as a team
- Good communicator
- Organized
- Detail oriented
- Flexible
- Attention to detail
- Compassion and empathy
- Patience
- Good communication
- Listening skills
- Problem-solving
- Critical thinking
Certifications
Computer Training CertificateCPR Certified
Certified in Diabetes Management
South Carolina Vulnerable Adult Guardian AD Litem Program (SCVAGAL)
DTTAC Lifestyle Coach
SHARE