Amber J. Nugent

Address:	Tuscaloosa, Alabama, 35405
Phone:	659-263-5567
Email:	B0758067@bryantstratton.edu

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Admitting & Consulting PrivilegesUpdated: 10-10-25

What are admitting privileges? Admitting privilege is the right of a healthcare practitioner, by virtue of membership as a hospital's medical staff, to admit patients to a particular hospital or medical center for providing specific diagnostic or therapeutic services to such patient in that hospital. Each hospital maintains a list of health care providers who have admitting privileges in that hospital. Admitting privileges of some physicians may be limited to consultative services only.

Admitting & Consulting Privileges: Amber J. Nugent

Amber Nugent

MyCed Portfolio

http://mycred.com/p/1977640158

Association & Society MembershipUpdated: No Content

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Employment HistoryUpdated: 10-10-25

Employment History: Amber J. Nugent

Customer service representative

Customer Service Representative

Accenture – Remote (Florida Contract)

Sep 2023 – Aug 2025

Provided expert-level support in healthcare plan management and eligibility systems
Collaborated with IT and carriers to troubleshoot system and data errors
Translated technical policy and compliance guidelines into user-friendly solutions for customers
Maintained service quality in a fully remote setting with minimal supervision

Administrative Support Assistant

BrightPath Family Services – Birmingham, AL

May 2020 – Aug 2023

Scheduled meetings, prepared documents, and managed a multi-line phone system
Organized digital and physical filing systems for improved office efficiency
Coordinated meetings, training sessions, and staff events
Maintained confidential files and accurate records
Recognized for attention to detail and consistent reliability

Tech Support Representative

Experis – Remote

Dec 2022 – May 2023

Delivered technical assistance via phone and email, identifying and resolving user issues
Used service measurement tools to track resolution times and improve customer experience
Maintained documentation for troubleshooting steps and escalations
Supported customers across multiple platforms in a fully remote role

Patient Service Representative

Sutter Health – Remote

Jan 2021 – Dec 2022

Handled high-volume inbound service requests from patients and providers
Ensured HIPAA compliance while processing sensitive information
Built long-term relationships with patients, resulting in improved satisfaction metrics
Recognized for professionalism and empathy in remote communication

Lead Customer Sales Consultant

FedEx Office – Hoover, AL

Jun 2018 – Feb 2022

Provided top-tier customer service, trained new employees, and resolved complex inquiries
Handled printing and shipping service requests with accuracy and speed
Played a key role in improving customer retention through personalized support

Tools & Technology