I am currently a student at Bryant & Stratton college studying Medical Billing and coding with a 4.0 GPA and a 100% attendance record. I have over 5 years of customer service skills as well as Microsoft Office, Microsoft Excel, PowerPoint, spreadsheet, and data-keeping. I am very attentive to detail and have excellent time management skills, as well as I, work great both individually and as a team.

1988-1993, Diploma -MountAlvernia High School, Montego   Bay, Jamaica.

2007 Award a certificate in the completion of Customer Communication Skills

2018, GED-Renaissance Academy, ALC Graduate, Virginia Beach, VA

2020-Present, Associates Degree, Deans list-Bryant & Stratton College,

          Virginia Beach, VA

Studied medical reimbursement and billing at Bryant & Stratton College

2019-2020 Sentara Leigh Hospital, Norfolk, VA

Environmental Services Tech 1

• Greet all visitors, patients, and co-workers with a smile at all times
• Ensure all patient rooms and public areas are clean and sanitized
• Always be professional

2011-2014 McDonald’s Restaurant, Myrtle Beach, SC

Cashier/Lobby Attendant

• Take customer’s order
• Check to ensure money is authentic
• Performs financial transactions with customers
• Provide a high level of customer service
• Cash register audit

2008-2011 E-Services Group International (Delta Airlines), Montego Bay, Jamaica

Telephone Reservation

• Answer customers inquire as to the requirements on various flights
• Help customers to book their flights
• Assist customers with their sky miles account
• Provide customers with information on delayed flights
• Upsell customers on car rental and hotels

2007-2011 Hamilton Inn Select Mackinaw City, MI

Front Desk Agent

• Greet customers over the phone as well as when they arrive at the hotel
• Provide guests with information about the hotel
• Make reservation
• Collect payment from customers for their rooms
• Inform guest about as cancellation policy
• Check guests in and out of the hotel

2004-2007 Tropicana Jewelers, Montego Bay, Jamaica

Ledger Keeper

• Record each piece of jewel bought
• Record each piece of jewel sold by logging the date and time and the agent that sold it.
• Keep a record of all receipts.

2001-2004 Call Center, (Colonial Penn Life Insurance), Montego Bay, Jamaica

Customer Service Agent

• Greet customers and verify their account information
• Provide any information they need about their Life insurance
• Note any queries and information provided on the customer’s account
• Sign up new customers for life insurance
• Renewing policies
• Collecting payments

 Tessie Lipscomb, DHA, MHA, BA, CRMA, CMRS Professor at Bryant & Stratton College 757-896-6100

Tamika A. Malcolm Professor Bryant & Stratton college tamalcolm@bryantstratton.edu 757-896-6100

Blair Ferguson manager at Sentara Leigh Hospital 757-261-1172

My personal goals are to be the best at my job and work at the most prominent hospital. My professional goal is to be the best Medical and coding specialist and elevate to a higher position in one year. Also, I am hoping to go back to college to get my bachelor's in two years.