|
|
Brenda Sibley
Post Office Box 73 • Hammond, LA
(985) 352‑1788 • Misteeq112967@yahoo.com
I am an experienced administrative and patient‑support professional with more than 20 years of strong service in hospitals, customer service, and office operations. I have built my career on helping people, solving problems, and keeping daily operations running smoothly. I am known for my professionalism, confidentiality, and calm communication style, even in fast‑paced or stressful situations.
My background includes patient experience, hospital communications, COVID‑19 frontline screening, human resources support, office management, and clerical operations. I have worked with patients, visitors, employees, physicians, and leadership teams, always focusing on clear communication, accuracy, and excellent customer service.
I am skilled in medical billing and coding, patient information systems, multi‑line phone operations, data entry, and Microsoft Office. I enjoy helping others, supporting teamwork, and making sure people feel heard and respected. I am seeking a position that allows me to continue growing in the administrative field while using my strong experience, reliability, and dedication to quality service.
Education:
- Bryant & Stratton College – Buffalo, NY
Associate of Science, Medical Reimbursement & Coding
GPA 4.0 • Dean’s List (Fall 2024–Winter 2025) - Compass Career College – Hammond, LA
Medical Billing & Coding / Office Administration
GPA 4.0 (2009) - Hammond Vo‑Tech School – Hammond, LA
Accounting Clerk / Office Administration (1990) - Hammond High School – Hammond, LA
High School Diploma (1985)
Personal and Professional Goals (Healthcare & HIM Field)
*Personal Goals:
1. Strengthen My Confidence in My Skills:I want to continue believing in my abilities as a healthcare professional. I will practice trusting my judgment when reviewing documentation, asking questions when needed, and reminding myself that I have strong knowledge in coding and clinical terms.
I plan to keep my schoolwork, work tasks, and personal responsibilities in order. Staying organized helps me manage deadlines, reduce stress, and stay focused, skills that also support accuracy in documentation and coding.
3. Build Healthy, Steady Routines
I want to create simple habits like resting well, planning my day, and taking breaks. These routines help me stay sharp and ready for detailed work, especially when reviewing medical records.
4. Keep Learning and Growing
I want to continue learning new healthcare terms, coding rules, and documentation practices. Growing a little each day helps me stay confident and prepared for future roles in Health Information.
*Professional Goals (Coding)
I want to keep strengthening my skills in reviewing charts, understanding diagnoses, and applying correct codes. My goal is to be dependable, accurate, and confident in my work.
2. Build a Strong Professional Presence Online
I plan to keep my LinkedIn profile updated with my HIM skills, certifications, and experience. This helps employers clearly see my strengths in documentation, coding, and communication.
3. Communicate Clearly With Providers and Teams
I want to continue improving how I explain documentation needs, ask clarifying questions, and share information professionally and respectfully. Clear communication supports better patient records and teamwork.
4. Show Dependability and Strong Work Habits
I want to be known as someone reliable, detail‑focused, and committed to doing things the right way. These habits are important in roles that require accuracy, confidentiality, and careful review.
5. Prepare for Career Growth in Health Information
I plan to keep building my resume, earning certifications, and gaining experience in areas like CDI, coding, and quality review. My long‑term goal is to grow into roles that match my strengths in documentation, teaching, and leadership.
Brenda Sibley
Post Office Box 73 • Hammond, LA
(985) 352‑1788 • Misteeq112967@yahoo.com
Professional Summary
Dedicated administrative and patient support professionals with over 20 years of experience in healthcare, customer service, and office operations. Strong background in resolving concerns, handling confidential information, managing high‑volume calls, and supporting patients with clear communication. Skilled in documentation, problem-solving, and insurance‑related processes. Seeking to bring accuracy, professionalism, and strong follow‑up skills to a Medical Claim Resolution Specialist role.
Education:
Bryant & Stratton College - Online
Associate Degree, Medical Reimbursement & Coding (In Progress)
• GPA: 4.0
*Dean’s List Honors:
- Fall 2024
- Winter 2024
- Spring 2025
- Summer 2025
- Fall 2025
- Winter 2025
- ICD‑10‑CM, CPT, and HCPCS Level II coding assignments
- Patient record accuracy and compliance reviews
- Technology‑based research and written communication projects
- Career development reflections and decision‑making exercises
- Medical billing simulations and reimbursement case studies
- Portfolio projects demonstrating coding accuracy and documentation quality
Compass Career College - Hammond, LA
Medical Billing & Coding Specialist / Office Administration, 2009
• GPA: 4.0
Hammond Vo‑Tech School - Hammond, LA
Accounting Clerk / Office Administration, 1990
Hammond High School - Hammond, LA
Diploma, 1985
Professional Experience:
Patient Experience Representative
North Oaks Medical Center - Hammond, LA
12/2020 - Present
- Serve as a liaison for Inpatient and Emergency Room patients to ensure a positive experience.
- Communicate patient concerns to management and follow up until issues are resolved.
- Provide clear explanations of hospital policies and assist patients, visitors, and staff.
- Document concerns, track trends, and share information with Coding teams.
- Maintain strict confidentiality and follow all federal/state guidelines.
- Assist with training new staff and support daily office operations.
- Manage multi‑line phone systems, mail distribution, and office supply orders.
- Use Epic Hyperspace, Centricity, Microsoft Office, and other hospital software.
Frontline COVID‑19 Registration Assistant
North Oaks Medical Center - Hammond, LA
03/2020 - 12/2020
- Performed COVID‑19 screening and registration for visitors, patients, employees, and physicians.
- Verified appointments, provided directions, and delivered high‑level customer service.
- Managed multi‑line calls, processed mail, and completed clerical tasks.
- Documented comfort‑measure visits and assisted with wheelchairs and drop‑off items.
- Used Epic Hyperspace, Centricity, NOVC, and Microsoft Office software.
Patient Access Assistant (PBX Communications)
North Oaks Health Systems - Hammond, LA
10/2017 - 12/2020
- Managed high‑volume incoming and outgoing calls for hospital communications.
- Provided patient information and assisted visitors, staff, and physicians.
- Maintained confidentiality and followed hospital policies and safety guidelines.
- Supported clerical tasks, mail distribution, and office supply ordering.
- Assisted with training new team members.
- Used HBO, Epic Hyperspace, Centricity, and Microsoft Office.
Human Resources Assistant / Secretary
North Oaks Health Systems - Hammond, LA
02/2006 - 01/2017
- Assisted employees with applications, onboarding, and HR inquiries.
- Verified I‑9 documents, processed background checks, and maintained HR files.
- Prepared employee ID badges
- Processed direct deposits and name/address changes.
- Scheduled interviews and supported HR leadership with administrative tasks.
- Managed multi‑line phones, mail, and office supplies.
- Used HBO, Microsoft Office, HIRE Program, Skill Survey, and other HR systems.
Assistant Director / Office Manager / Secretary
Downtown Development District - Hammond, LA
02/1993 - 05/2005
- Managed office operations and provided strong customer service.
- Coordinated major events such as Hot August Night and the Hammond Farmer’s Market.
- Assisted with the Columbia Theater Renovation Project.
- Prepared board meeting packets, minutes, and schedules.
- Processed small business loan applications and state grant applications.
- Managed multi‑line phones, mail, and office supplies.
- Used Microsoft Word and Outlook.
Departmental Secretary / Receptionist
Department of Environmental Quality - Baton Rouge, LA
11/1991 - 12/1992
- Performed clerical duties: typing, filing, copying, and faxing.
- Assisted lawyers and paralegals with case preparation.
- Scheduled board meetings and processed data.
- Managed multi‑line phone systems and mail distribution.
- Used WordPerfect and other office software.
Skills Profile:
- Medical Billing & Coding Knowledge
- Claims‑related communication and follow‑up
- Strong customer service and problem-solving
- High‑level confidentiality and professionalism
- Epic Hyperspace / Centricity / HBO
- Microsoft Word, Outlook, Excel, PowerPoint
- Multi‑line phone systems / Call center operations
- Data entry and documentation accuracy
- Office operations: fax, copier, scanner, printer
- Teamwork and strong communication
- Typing 45 wpm / Ten‑key
Post Office Box 73 • Hammond, LA
(985) 352‑1788 • Misteeq112967@yahoo.com
March 27, 2026
Hiring Manager
[Company Name]
Dear Hiring Manager,
I am writing to express my interest in an administrative position within your organization. I bring over twenty years of experience in healthcare administration, customer service, office operations, and confidential workforce support. My background includes strong performance in patient experience, HR assistance, call center operations, and multi‑department coordination.
In my current role as a Patient Experience Representative at North Oaks Medical Center, I assist patients and families, resolve concerns, communicate with clinical teams, and maintain strict confidentiality. I am known for my professionalism, strong communication skills, and ability to manage multiple tasks in fast‑paced environments. My experience also includes advanced computer skills, accurate data processing, and consistent adherence to federal and state guidelines.
I hold an Associate of Science Degree in Medical Reimbursement and Coding from Bryant & Stratton College, where I maintained a 4.0 GPA and earned multiple Dean’s List honors. My education and hands‑on experience allow me to support administrative workflows with accuracy, organization, and excellent customer service.
I would welcome the opportunity to contribute my skills to your team. Thank you for your time and consideration.
Sincerely,
Brenda Sibley
SHARE