Rhonda Lassalle
Behavior Interventionist (BI)
Bryant & Stratton College (online)
110 Broadway, Buffalo, New York 14203
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Stepping out of one's comfort zone to embrace uncertainty, trying new things can spark passion by challenging fears and expanding horizons
My Team's MyCred Portfolio LinksUpdated: 12-15-24My BioUpdated: 06-11-24
Competency AssessmentsUpdated: 12-15-24
Courses TakenUpdated: 11-17-24
Cultural BackgroundUpdated: 05-25-24
Educational BackgroundUpdated: 05-25-24
Employment HistoryUpdated: 05-26-24
Goals (Personal & Professional)Updated: 05-26-24
InterestsUpdated: 11-24-24
Languages Spoken / SkillsUpdated: 05-25-24
Licenses & CertificationsUpdated: 11-24-24
MiscellaneousUpdated: 12-19-24
Other AccomplishmentsUpdated: 05-26-24
Patient Assistance Programs I RecommendUpdated: 11-24-24
2. California Rx Card - provides discounts on prescriptions not covered by health insurance.
3. Aids drug assistance program - covers the cost of HIV-related prescription medications.
4. Health insurance counseling and advocacy program - counselors help beneficiaries understand their medicare benefits, and help enroll in prescription drug plans.
Resume & CVUpdated: 11-24-24
SkillsUpdated: 12-15-24
Technical & Computer SkillsUpdated: 12-15-24
My Biography
Grew up in Pomona, California, where I received my Associate's degree in Human and Social Services at Bryant & Stratton College in Buffalo, NY, online. Prior to pursuing my Associate's degree, I received my Medical Assistant Diploma at High-Tech Institute in Las Vegas, Nevada with honors.
Huss 130 cultural competence in health services
This course focuses on developing an understanding of cultural diversity and its impact on human services delivery. Understanding multiculturalism, community engagement, professional development, social responsibility. This aligns directly with desired outcome of fostering individual growth while functioning as informed citizens within a multicultural context.
Introduction to Human and Social Services
Learned about the different roles and responsibilities of human service, and explored ethical dilemmas, confidentiality requirements, boundaries in client relationships, and legal mandates relevant to the field. Focuses on developing effective communication skills, and understanding diversity and cultural competence, familiarizing with available community resources.
Abnormal Psychology
Comprehensive understanding of psychological disorders, their causes, symptoms, diagnosis, and treatment within the context of human services. In addition, provided the knowledge and skills necessary to identify, assess, and support individuals experiencing mental health challenges in various social services settings.
Theory, Assessment, & Intervention of Addiction
Comprehensive understanding of addiction theories, assessment tools, and intervention strategies. Explored psychological, biological, social, and environmental factors that contribute to addiction. Provided with a solid foundation in understanding addiction from theoretical perspectives to practical application in a human and social services context.
Family Theory & Services
Learned about different theoretical perspectives on family systems, including structural-functionalism, symbolic interactionism, and conflict theory.
Crisis & Trauma Intervention
Preparing to effectively support individuals experiencing crisis or trauma. Provided with the necessary knowledge, skills, and strategies to provide immediate assistance and long-term support to those in need.
Research & Writing for the Workplace
Provided with the necessary skills to conduct effective research, analyze information, and communicate findings professionally. Enhanced with ability to critically evaluate information, synthesize data, and present their ideas clearly and persuasively.
Cultural Competence in the Human Services
Comprehensive understanding of the importance of cultural competence, developed the necessary skills to work effectively with individuals from diverse background and equipped with the knowledge, skills, and attitudes necessary to engage respectfully and effectively with individuals from diverse cultures within the context of human and social services.
Community Mental Health & Public Policy
Provided with understanding of public policy, case management in mental health, legal and ethical issues in mental health.
Counseling & Case Management Strategies
Provided with a comprehensive understanding of the principle, practices, and skills required for effective counseling and case management, equipped with the knowledge and tools necessary to support individuals and communities in need through counseling interventions and strategic case management approaches.
Workplace Mathematics
Provided with the mathematical skills and knowledge required for success. Focuses on practical applications of mathematics within the context of human and social services, emphasizing the importance of numerical literacy and problem-solving skills.
Computing Skills
Provided with the necessary technological competencies to excel in various roles within human services sector. Integrated fundamental computing skills with a focus on applications relevant to human and social services.
Career Development III Internship/Capstone
Provided culmination of the theoretical knowledge and skills acquired throughout the program. Develop professional skills, build network, reflect on practice, evaluation criteria, career readiness, and offered to bridge theory with practice, fostering growth as competent professionals in the human and social service sector.
Hispanic
Multicultural household, Mexican mother and Puerto Rican father.
Human & Social Services-Associate degree, May/2023-December/2024
Provided the necessary knowledge and skills and solid foundation to work in diverse settings within the human services sector.
Medical Assistant — Diploma, 2003-2004
Provided with the skills to work effectively in various healthcare settings. The program covered both administrative and clinical procedures, including patient preparation, back-office clinical tasks, medication administration, and routine laboratory procedures.
In-Home Supportive Services, Pomona, CA — Provider
2014-2019 — As a provider, for IHSS, Duties perform to assist clients in their home with daily living activities, include, personal care services such as bathing, dressing, grooming, toileting, and other personal hygiene tasks. Household chores such as cooking, cleaning, doing laundry, and other light housework to ensure a safe and clean living environment for the client. Meal Preparation, such as preparing nutritious meals for clients based on dietary restrictions or preferences. Medication Reminders to make sure client remember to take their prescribed medications at the correct times. Transportation and Accompaniment, such as providing transportation to medical appointments, running errands such as grocery shopping, or accompanying them to social outings. Companionship such as providing emotional support, engaging in conversation, and offering companionship to alleviate feelings of loneliness or isolation. Monitoring Health status, such as signs of deterioration or changes that may require medical attention. Assisting with mobility, so clients move around safely within their homes, using mobility aids if necessary.
University Medical Center of Southern Nevada, Las Vegas, NV — Admitting/Discharge Representative
2009-2013 At University Medical Center, duties involve the intake of patient's personal information, medical history, insurance information, and the reason for seeking medical care. Verification and documentation such as verify patient identities, insurance coverage, and other pertinent details to ensure accurate record-keeping and billing. Assigning rooms based on their medical needs, availability of beds, and other factors that impact their care. Patient comfort such as addressing immediate needs such as pain management, hydration, and basic amenities. Provide the patient with follow-up appointments, referrals to specialists if required, and guidance on managing their health post -discharge. Patient education such as self-care techniques, and when to seek further medical attention.
Kid-Doctor's Urgent Care, Las Vegas, NV
— Office Manager
2006-2009 As the office manager for a pediatric urgent care facility would encompass various crucial tasks to ensure the smooth operation of the office and provide excellent patient care. Supervision and teamwork, such as supervise daily office deadlines for work assignments and monitoring progress. Fostering teamwork between staff members and physicians, Administrative tasks such as participating in office functions, medical secretary duties, medical assisting, or phlebotomy as needed. Overseeing office billing procedures, patient registration, diagnosis coding, co-payment collection, and ensuring compliance with cash control policies. Manage purchases, submit invoices, serve as a liaison between physicians, administration, human resources, billing departments. Facility maintenance, staff management such as assist in recruiting, hiring, training.
Quest Diagnostics, Las Vegas, NV — Phlebotomy Technician
2004-2005 Collecting specimens such as drug screens, biometric screenings, and insurance exams. Verifying orders, such as researching test and client information and electronic orders, Data entry such as accurately complete all data entry requirements, including patient registration, test order entry, managing standing orders, entering billing information, and collecting payments when necessary. Specimen processing such as labeling, centrifuging, splitting, and freezing them as required by the specific test orders. Clerical duties such as data entry, inventory management, stocking supplies, answering phones. Training and development, such as continuous learning to stay up-to-date. Compliance must read, understand, and comply with department policies, protocols, and procedures.
Career Advancement
Striving for career advancement within Children Protection Services (CPS) by gaining experience, taking on leadership roles, and seeking opportunities for professional growth.
Interests
Traveling, Music, Dancing, Cooking, Amusement parks, Strategy games, Science fiction and Historical fiction, Playing darts, dice, Photography, Industry podcasts, networking events, online courses
English — Advanced Proficiency
Spanish — Intermediate Proficiency
Behavior Intervention (BI) Certificate
Behavior intervention ABA - Applied behavior analysis
CPR/BLS Certificates
Cardiopulmonary Resuscitation (CPR) and Basic Life Support (BLS) - Skills necessary to respond effectively to cardiac emergencies.
What are patient assistance programs? Pharmaceutical manufacturers may sponsor patient assistance programs (PAPs) and provide financial assistance or free medications to low-income individuals. For my patients with limited financial resources, I have compiled a list of suggested PATIENT ASSISTANCE PROGRAMS which may help ease financial burdens.
Patient Assistance Programs --Recommend
1. Medi-Cal - provides healthcare services, and coverage for prescription medications.2. California Rx Card - provides discounts on prescriptions not covered by health insurance.
3. Aids drug assistance program - covers the cost of HIV-related prescription medications.
4. Health insurance counseling and advocacy program - counselors help beneficiaries understand their medicare benefits, and help enroll in prescription drug plans.
Ability to multitask
Healthcare environments can be fast-paced with multiple demands requiring individuals to juggle various responsibilities efficiently.
Compassion and Empathy
Compassion is the ability to show kindness and understanding towards others, especially those who are suffering. Empathy involves putting yourself in the patient's shoes to understand their emotions and experiences.
Detail-Oriented
Attention to detail is essential for accuracy in tasks such as record-keeping, data entry, billing processes, and medication administration.
Good bedside manner
Having a good bedside manner involves being empathetic, compassionate, and respectful towards patients. It includes making patients feel comfortable and cared for during their medical interactions.
Listening skills
Active listening skills are crucial in healthcare settings to fully understand patient's concerns, symptoms, and needs.
Patience
Patience is essential in healthcare, as dealing with patients, especially those who may be anxious or in pain, requires a calm and understanding approach.
Phlebotomy
- Collect, label, Ship out for processing.
Policies, procedures, and services knowledge
- Patient care policies, workplace health and safety policies, Information and security policy, Data privacy and IT security, Drug handling.
Problem-Solving
Healthcare professionals often encounter complex situations that require quick thinking and effective problem-solving abilities to provide optimal care.
Work well as a team
Collaboration within healthcare team is crucial for coordinated patient care delivery and positive outcomes.
General Skills
- Teamwork and Collaboration
- Problem-solving
- Excellent Communication
- Multitasking
- Attention to Detail
- MS Office 365
- Analytical and critical Thinking
- Data Entry
- Project Management
- Ream Management
Google Drive
- Google Docs - Creating and formatting documents with real-time collaboration.
- Google Slides - Creating and formatting appealing presentations, applying additional effects when needed.
- Google Sheets - Managing spreadsheets using knowledge of functions and formulas.
- Communication Tools - Proficiency in using Gmail, Google Calendar, Google Meet, Google Chat, and more.
Microsoft Office
- Microsoft Word-creating, formatting, and editing text document.
- Microsoft Excel- Proficiency in data entry, formulas, sorting, filtering, etc.
- Microsoft PowerPoint - Preparing visually appealing, clean presentations.
- Microsoft Outlook - Managing emails and contacts, scheduling appointments, etc.
Quickbooks
- Budgeting, expense tracking, and bookkeeping.
