Marlene Hernandez
Business Administration
Bryant and Stratton College
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My BioUpdated: 06-08-23
Resume & CVUpdated: 06-09-23
Employment HistoryUpdated: 06-09-23
Educational BackgroundUpdated: 06-09-23
230609122807_MatrixPresentation.pptx (.pptx) 4.16mb
230609122656_Project_Portfolio_Memorandum.docx (.docx) 0.03mb
230609122625_Forecasting.zip (.zip) 0.09mb
230609122443_BUSS230_Portfolio_Project.docx (.docx) 0.03mb
230609122339_BUSS215_Portfolio_Project_Marlene_Hernandez.docx (.docx) 0.02mb
230609122252_Portfolio_project_Marlene_Hernandez.pptx (.pptx) 6.15mb
230609122108_Portfolio_project.zip (.zip) 1.38mb
230609121900_Coverletter_Resume.zip (.zip) 0.06mb
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Languages Spoken / SkillsUpdated: 07-26-21
Goals (Personal & Professional)Updated: 07-26-21
Honors & AwardsUpdated: 06-09-23
Summary
My name is Marlene Hernandez and I have been working in the medical field for about nine years in the billing department. On a regular workday, I manage and distribute the workload for my team and help with the overall operations of a Nephrology Practice. I am currently pursuing a bachelor’s degree in Business Administration because I would like to pursue a career in Business Management. I have gained excellent communication, customer service and problem-solving skills that are the base of becoming a great leader.
Billing Manager
Midwest Nephrology Associates, Oak Creek, WI
February 2023 to current
- Oversee a team of 6 in the billing department
- Distribute workload to team participants
- Participate in weekly meetings with leads and management to quickly resolve issues
- Hire, train and develop new and current employees on a regular basis
- Identify and improve company operations and processes
- Complete End-Of-Month reporting to ensure proper accounting balancing
Accounts Receivable Lead
Midwest Nephrology Associates, Oak Creek, WI
October 2020 to February 2023
- Distribute workload to team participants
- Participate in weekly meetings with leads and management to quickly resolve issues
- Participate in monthly meetings with company’s CEO to inform about Account Receivable updates and status
- Identify trends and problem-solve for resolution
- Assemble projects to overturn multiple denials for reimbursement
- Train and develop new and current employees on a regular basis
Medical Billing Specialist
Midwest Nephrology Associates, Oak Creek, WI
July 2019 to October 2020
- Quickly identify and resolve medical billing, coding, and insurance discrepancies
- Answer calls and effectively resolve billing inquiries speaking Spanish and English
- Prepare reports and monthly charges
- Accept challenging projects and work hard to exceed company goals
Follow-Up Representative
R1 RCM, West Allis, WI
August 2018 to July 2019
- Promptly investigate and solve issues on claim denials
- Create appeals for claim reconsideration
- Collaborate and lead my team to achieve project goals
- Consistently exceed productivity standards while still producing high-quality work
- Coach new hires
Examine humankind’s business accomplishments in international and domestic markets
Through partnering with a charitable organization, the project portfolio consisted of identifying marketing strategies as well as researching the market to successfully push out the company’s products. This outcome was met by researching a specific market and being able to successfully create a plan that can work for a company to sell more products.
230609122807_MatrixPresentation.pptx (.pptx) 4.16mb
Evaluate ethical and multicultural issues within a diverse workplace environment
Completing this project allowed me to meet the program and institutional goals by critically thinking about the scenario given and providing the best options available to remedy a situation when a breach of confidential information has occurred in a business. Being able to ethically resolve this issue without affecting further the company’s reputation was successfully achieved.
230609122656_Project_Portfolio_Memorandum.docx (.docx) 0.03mb
Analyze management processes as well as the role businesses play in a high-tech global economy
This project consisted of identifying the moving average forecasting of a business. The moving average is a statistical method used for forecasting long-term trends. The technique represents taking an average of a set of numbers in a given range while moving the range by first establishing the time frame to review. This outcome was met by successfully being able to analyze the trends a business could have in the global economy.
230609122625_Forecasting.zip (.zip) 0.09mb
Apply contemporary knowledge and skills in the evolving business marketplace.
The project portfolio consisted of successfully identifying the five stages of project management related to the execution of the project of building the One World trade center in New York. This project portfolio and course gave me the required tools to apply the knowledge gained and be able to apply it in my future career related to business management.
230609122443_BUSS230_Portfolio_Project.docx (.docx) 0.03mb
Community and Career
The project portfolio consisted of demonstrating all five management principles: Planning, Organizing, Staffing, Controlling, and Leading through a scenario given of helping a school’s sports team to raise funds to purchase new uniforms for the team. Putting myself in a situation where I was to set up a plan and be the leader of an event that will help the kids of the community and bring the community together is part of what helped me meet this course outcome.
230609122339_BUSS215_Portfolio_Project_Marlene_Hernandez.docx (.docx) 0.02mb
Quantitative and Scientific Reasoning
The main purpose of this project was to strategize on the best alternatives to repay my student loans after graduation. Through mathematical reasoning, I was able to determine the best route to take after graduation to successfully repay my student loans and become debt free sooner than later. This outcome was successfully met after completing this project.
230609122252_Portfolio_project_Marlene_Hernandez.pptx (.pptx) 6.15mb
Thinking Abilities
The project portfolio for this class allowed me the opportunity to outline the next steps of my career prep. My commitment to making revisions to my resume, and professional portfolio, molding my interview responses, and making accommodations for my elevator speech was only a part of the learned skills. The information shared throughout this assignment reflected the feedback provided to me to prepare myself for future interview questions. This course outcome was met by demonstrating my ability to satisfy all of the requirements of this class.
230609122108_Portfolio_project.zip (.zip) 1.38mb
Relational Learning
Creating my resume, a cover letter and practice on mock interviews was the main purpose of the portfolio project for this course. I have met the course outcome by putting into practice what I learned through the class along with other skills learned in my professional career.
230609121900_Coverletter_Resume.zip (.zip) 0.06mb
Information Literacy and Communication
This project mainly focused on creating general journals, T-accounts, worksheets, income statements, and balance sheets for a company using Excel spreadsheets. This outcome was met by creating all the visual content allowing the reader to understand and quickly identify the given information as well as using formulas to make sure all numbers are balanced and accurate.
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Fluent in Spanish
Fluent in Spanish; reading and writing
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