Sarah Kupec
Client Success Specialist
Core Higher Education Group
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Oprah Winfrey
Sarah Kupec is a Client Sucess Specialist at Core Higher Education Group a technology company based in West Warwick, Rhode Island. In this role, she create meaningful relationships with internal and external stakeholders and is committment to client success. She shares in client's passion for experiential education as she has a background in relationship management, higher education, and experiential learning. Sarah has a B.A. in Organizational Communication from Assumption College and has recently graduated from their MBA program with a concentration in Management.
Grenon School of Business
Master of Business Administration, Concentration: Management
May 2020
GPA: 3.9/4.0
Bachelor of Arts, Major: Organizational Communication
May 2015
GPA: 3.8/4.0
- Develop and manage strategic partnerships with new and existing internal and external stakeholders to build pipeline for sponsorship, internships, full time employment opportunities, student projects, and classroom speakers
- Collaborate with business professors to identify new ways business concepts, theories,practices and skills can be strategically deployed in the classroom and in service to a diverse group of organizations
- Maintain and grow positive employer partner experience by exploring and documenting interests, offering new partnership opportunities, as well as regularly communicating by phone, email, and Zoom
- Secure employers for accelerated MBA mentoring program and for on-campus and on-line events and programming such as career fairs, panels, and networking events
- Represent the Assumption University brand and identify employer projects and hiring needs by attending off-campus and virtual employer and alumni events
- Research and analyze key experiential learning and employer relations metrics to continue to deliver innovative and
comprehensive programming and to make recommendations on effectiveness - Sole career advisor for all accelerated MBA and full-time undergraduate business students
- Deliver professional development presentations in-person and on-line for business classes, student-run organizations, and clubs
- Delivered excellent customer service by communicating with a portfolio of 700+ managed clients by phone, email, and virtual meetings and by quickly responding to client inquiries and troubleshooting any technical issues
- Reviewed new investment and insurance applications for accuracy, as well as tracked, and proactively followed up with clients and financial partners to ensure a positive customer experience
- Kept detailed client notes on SalesForce on various account activities including scheduled appointments, investment
information and new opportunities to increase business
- Hire, on-board, and guide team members to adopt a customer-obsessed culture and a commitment to solving problems, removing roadblocks and seeing value in Target’s purpose
- Responsible for implementing Workday and training executive team and team leaders on effective utilization
- Developed the store scheduling strategy to grow the business and support leaders to create customer-centric schedules aligned to traffic and business peak
- Implemented various annual fundraising strategies and initiatives to maximize alumni giving and grow the alumni participation rate
- Engaged with alumni through in-person, phone, and virtual meetings to develop, cultivate, and maintain meaningful relationships
- Planned, organized and traveled to large and small-scale alumni events for ten assigned territories locally, regionally, and nationally
- Created engaging content including an e-newsletter and posts for all alumni social media platforms
- Managed multiple phonathon programs by overseeing operating budget, financial reporting, fiscal year goals, and training 100+ student callers
I set out with a goal to run a half marathon before my birthday. Thanks to an awesome training program, the support of friends, and family, I was able to complete this goal (virtually) in October 2020. I look forward to running the Cambridge Half Marathon in March 2021.
I am very new to golf. My putting is my best play right now (thank you mini golf!). I look forward to playing with my brother and father in the future.
I have enjoyed creating chalkboard art in my house. I first paint a wall with chalkpaint, then choose different ideas and themes based on the season. My favorite to date is my chalkboard fireplace!
- Trained in CRM: Salesforce, Workday, Colleague
- Proficient in Microsoft Office (Word, PowerPoint, Excel) and Google docs
Simon Sinek has a simple but powerful model for inspirational leadership -- starting with a golden circle and the question: "Why?" His examples include Apple, Martin Luther King Jr. and the Wright brothers and how leaders can inspire cooperation, trust and change.
Simon Sinek: Ted TalkYour body language may shape who you are. Social psychologist Amy Cuddy argues that "power posing" -- standing in a posture of confidence, even when we don't feel confident -- can boost feelings of confidence, and might have an impact on our chances for success.
Amy Cuddy: TedTalk
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