My Bio: Ashley Thigpen
About me
So My name is Ashley Thigpen, I have two beautiful children, a three year old (Rion) and a seven year old (Arionna).. I currenlty work for a finacial banking company, I have been there for about three years. When I am not working or doing school work, I love to travel and to shop with my kids. I enjoy almost anything revolving fun and my children.
My Bio: Ashley Thigpen
About Ashley
My name is Ashley Thigpen I am 28 years old, I have two beautiful children that I absoultley adore. I am currently enrolled in Bryant and Stratton Bachelors program for Human and Health Service. I have had several positions within the Customer Service field, I have been within this field for several years. In 2016, I obtained my Associates Degree in Occupational Health, as well as my certification for Medical Assistances (MA).
Educational Background: Ashley Thigpen
Educational Background
* Petersburg High School- High School Dimploma 2010
* Centura Community College - Associates Degree in Occupational Health 2016
* Bryant and Stratton College _ Still Enrolled
Employment History: Ashley Thigpen
Customer Service Specialist
Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following:
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training, support and assistance to lower level staff.
Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
Prepares standard reports to track workload, response time and quality of input.
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
Employment History: Ashley Thigpen
Sr. Coordinator
Make Outbound collection calls.
Service Inbound collection calls.
Exhibit effective research techniques when applicable.
Provide thorough and accurate documentation to accounts.
Maintain superior quality assurance results.
Servicing accounts by investigating problems and finding resolutions to create a positive customer experience.
Conducts extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.
Updates account information and complete appropriate documentation.
Perform account level research.
Overcome objections and educate customers about making payments towards their account and help them understand their accounts and responsibilities.
Internships: Ashley Thigpen
Internship
February 2016-April 2016 I was an Intern at OrthoVirginia
Clinicals / Clerkships / Externships: Ashley Thigpen
Clinicals
2016- Clinicals were done through Centura Community College
Honors & Awards: Ashley Thigpen
Honors
For the last three semesters here at Bryant & Stratton I maintained a 3.75 grade point average
Licenses & Certifications: Ashley Thigpen
Certifications
CNA Certified Nursing Assistant Certificate -2010
MA Medical Assistant Certified 2016
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