Ally Gildea is a Client Sucess Specialist at Core Higher Education Group an education technology company based in West Warwick, Rhode Island. In this role, she creates meaningful relationships with clients and has a passion for helping clients achieve their full potential. Ally has an extensive background in customer success in varying fields. Ally has a B.A. in History from Bridgewater State University and graduated in 2016.

Bachelor of Arts in History, with minors in Poltical Science and Social Studies 

April 2021 - Present

• Assisted in day to day operations of a busy national corporation.
• Answered phone calls and directs calls accordingly.
• Processed and enters orders for installation and delivery of fitness equipment.
• Knowledge of operational software and MS Office, including Word and Excel.
• Used Outlook Calendar to coordinate installation schedules of multiple national accounts.
• Worked closely with managers to plan installations and projects.
• Tracked shipments for prompt product arrival.
• Arranged onsite project needs such as dumpsters, forklifts, and temporary labor.
• Communicated with customers to confirm all needs are being met.
• Corresponded with multiple vendors to ensure customer orders are complete.
• Arranged air, car, and hotel reservations for over 100 employees.
• Created company flight cost reports.
• Balanced company travel expenses bi-monthly.
• Assistd employees in resolving any issues while traveling.
• Built relationships with regularly used hotels and car rental companies and maintains corporate contracts.

• Responsible for managing the store and all employees.
• Ensured that the store is running smoothly and all employees are succeeding.
• Managed all money in the store and responsible for opening and closing the registers.
• Demonstrated superb communication skills by making and receiving phone calls to process orders and verify information.
• Managed off-site inventory from warehouse to store.
• Provided exceptional customer service by demonstrating exemplary listening skills and understanding the guest’s specific requests and being able to meet them.
• Trained new employees on store procedures and policies and the day to day tasks of the position.
• Consistently met personal and store sales goals.
• Knowledge of all store merchandise and inventory.
• Created visual merchandise displays that maintain excellence in brand standards.
• Efficiently processed transactions in a professional and knowledgeable manner.
  Organized daily sales sheets.
   

   

Spin class is my go to way of exercising whether I'm looking to get in a great workout, let out some stress, or just have fun. I go into each class knowing that it is an oppurtunity to better myself. I took my first spin class in the beginning of 2019 and have been hooked ever since!

I love traveling with my friends and family and seeing new places that I have not seen before. My favorite place I have been so far is Southern California. I have never been out of the country, but would love to explore Italy!

HIPAA certified as of 4/12/21

• Proficient in Microsoft Office (Word, PowerPoint, Excel) 
• Proficient in Google Suite (Drive, Docs, Slides)