Currently Enrolled

• Pursuing Medical Assisting certificate and Associates in Applied Science. 

• Relevant coursework: medical terminology, a&p, clinical procedures.. etc 

Organized and personable front desk professional with experience managing administrative tasks, customer service, and office coordination.

• Greeted and assisted clients, visitors, and vendors with professionalism and a positive attitude, creating a welcoming front office environment.

• Answered and directed incoming phone calls using a multi-line phone system, took accurate messages, and routed inquiries to the appropriate departments.

• Scheduled appointments, meetings, and maintained calendars for staff or management as needed.

• Managed incoming and outgoing mail, packages, and deliveries; ensured timely distribution.

• Performed general administrative duties including data entry, filing, scanning, and maintaining office supplies inventory.

• Handled confidential information with discretion and maintained organized records in compliance with company policies.

• Supported various departments by preparing documents, reports, and correspondence when needed.

• Ensured the reception area and common spaces remained clean, stocked, and organized.

• Utilized office software (e.g., Microsoft Office Suite, Google Workspace) and business equipment (printers, fax machines, copiers) efficiently.

• Provided exceptional customer service by addressing inquiries, resolving minor issues, and escalating concerns appropriately.

Certified professional responsible for safe and accurate medication administration in residential or healthcare settings.

• Administered oral, topical, and inhaled medications as prescribed, following state regulations and organizational policies.

• Maintained accurate documentation of medication administration records (MARs), including time, dosage, and any observed side effects.

• Monitored clients for adverse reactions or changes in physical and emotional health and promptly reported concerns to nursing staff or supervisors.

• Ensured proper storage, handling, and disposal of medications according to safety guidelines.

• Collaborated with direct care staff to support overall wellness and care plans for each individual.

• Assisted in medication inventory, restocking, and ensuring medication counts were accurate during shift changes.

• Provided medication education and reassurance to individuals, promoting comfort and understanding.

• Maintained confidentiality and followed HIPAA guidelines in all documentation and communication.

Key Responsibilities:

• Personal Care: Assist with daily living activities such as bathing, grooming, dressing, toileting, and feeding.

• Health Monitoring: Administer medications (if certified), attend medical appointments, monitor for changes in health, and maintain proper documentation.

• Skill Development: Support individuals in developing life skills, including cooking, cleaning, budgeting, and communication.

• Community Integration: Encourage and assist individuals in participating in community activities, social events, and employment opportunities.

• Advocacy: Promote the rights, choices, and personal goals of each individual, advocating for their needs in all settings.

• Behavioral Support: Use de-escalation strategies and follow behavioral support plans as needed to maintain a safe and supportive environment.

• Documentation: Maintain accurate records of services provided, incidents, progress toward goals, and communication with team members or family.

• Compassionate, patient-centered care

• Supporting underserved or vulnerable populations

• Preventive health and wellness education

• Volunteering at community events and memorials

• Advocating for gun violence awareness and healing

• Mental health awareness and emotional support

• Multitasking and prioritizing in fast-paced settings

• Strong communication and cultural sensitivity

• Continued learning in clinical procedures and medical technology

• Balancing work and motherhood with dedication and organization

• Empathy and active listening from both personal and professional experience

• Reliable team player with a nurturing and calm presence

• Compassionate, patient-centered care

• Supporting underserved or vulnerable populations

• Preventive health and wellness education

• Volunteering at community events and memorials

• Advocating for gun violence awareness and healing

• Mental health awareness and emotional support

• Multitasking and prioritizing in fast-paced settings

• Strong communication and cultural sensitivity

• Continued learning in clinical procedures and medical technology

• Balancing work and motherhood with dedication and organization

• Empathy and active listening from both personal and professional experience

• Reliable team player with a nurturing and calm presence

• Preparing for future nursing or public health roles

• Attending workshops or trainings on trauma-informed care

• Pursuing additional certifications (e.g., phlebotomy, EKG)

• Studying mental health and emotional support techniques

• Building trust with patients

• Maintaining a calm presence under pressure

• Practicing empathy and active listening

• Being a reliable team player

• Cultural sensitivity in care settings

• Lifelong learning in medicine and health

• Supporting at-risk youth

• Volunteering at health fairs or community events

• Gun violence awareness and prevention

• Organizing memorials or wellness events

• Advocating for health equity and access

• Patient-centered care

• Preventive health screenings

• Chronic illness support and education

• Learning new medical technologies

• Working in fast-paced clinical environments

• Assisting in minor procedures

• Accurate charting and recordkeeping

• Infection control and sterilization protocols

• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

• Familiarity with EHR software through training or internships

• Comfortable learning new healthcare technologies

• Compassionate patient communication

• Active listening and empathy

• Teamwork and collaboration with healthcare professionals

• Time management and multitasking

• Adaptability and eagerness to learn

• Professionalism and confidentiality (HIPAA awareness)

• Scheduling and appointment coordination

• Patient check-in and registration processes

• Electronic Health Records (EHR) data entry

• Insurance verification and patient documentation

• Handling multi-line phone systems and front desk duties

• Organizing medical files and paperwork

• Scheduling and appointment coordination

• Patient check-in and registration processes

• Electronic Health Records (EHR) data entry

• Insurance verification and patient documentation

• Handling multi-line phone systems and front desk duties

• Organizing medical files and paperwork

• Taking and recording vital signs (blood pressure, pulse, temperature, respiration)

• Assisting with patient exams and basic procedures

• Medical terminology and anatomy knowledge

• Infection control and proper hand hygiene

• Preparing and maintaining examination rooms

• Specimen collection basics (e.g., urine, stool samples)

• Basic EKG knowledge and monitoring (if applicable)

• Understanding medication administration protocols (theoretical)

• Supported a community memorial event honoring two local teens lost to gun violence by assisting with event setup, operations, and cleanup.

• Helped organize and arrange tables, memorial displays, and merchandise stations prior to the event.

• Sold commemorative T-shirts and interacted with attendees, handling transactions and answering questions with compassion and professionalism.

• Collaborated with other volunteers and organizers to ensure a respectful, smooth-running event for families and community members.

• Participated in event breakdown, including dismantling equipment, packing materials, and restoring the space to its original condition.

• Assisted in planning, coordinating, and executing community programs, events, or outreach initiatives aligned with the organization’s mission.

• Provided direct support to program participants, ensuring equitable access to resources, services, and information.

• Managed administrative tasks such as data entry, record-keeping, correspondence, and filing in accordance with grant and compliance requirements.

• Collaborated with team members, volunteers, and community partners to deliver high-impact services and foster engagement.