https://mycred.com/p/2863960175

Degree Program: Health Services Administration, BS

Institutional Outcomes

Evidence

List the course number, course title, and the title of the assessment.

Articulation

In at least 75 words, write a brief statement explaining how the course and the assessment provided you with the KSBs needed to perform the outcome in the workplace effectively.

Information Literacy and Communication - Utilize appropriate current technology and resources to locate and evaluate information needed to accomplish a goal and then communicate findings in visual, written, and/or oral formats.

HTHS310, Healthcare Informational Literacy Systems Management,

Healthcare Informational Literacy Systems Management

The Healthcare Information Literacy Systems Management course strengthened my ability to navigate complex health information technologies and communicate effectively across multiple formats. I learned to utilize electronic health records, health information exchanges, clinical databases, and data analytics platforms to locate, retrieve, and evaluate patient and organizational data. The course emphasized HIPAA-compliant information handling, data quality assessment, and the use of health informatics tools to support clinical decision-making and population health management. I developed skills in creating data visualizations, writing technical reports, and presenting information to diverse audiences including clinicians, administrators, and IT professionals. These competencies are essential for coordinating information flow in healthcare settings, training staff on new systems, identifying information gaps that affect care quality, and recommending system improvements. My ability to bridge technology and communication ensures that health information systems effectively support patient care and organizational goals.

Relational Learning - Transfer knowledge, skills, and behaviors acquired through formal and informal learning and life experiences to new situations.

BUSS410, Performance Management, Report on Team Performance Issues and Coaching Techniques

The Performance Management course report on team performance issues and coaching techniques enhanced my ability to apply learned concepts to real-world management challenges. I analyzed actual workplace scenarios involving employee performance gaps, interpersonal conflicts, and productivity barriers, then developed evidence-based coaching strategies and performance improvement plans. This assignment required me to synthesize knowledge from psychology, communication, organizational behavior, and human resources to create practical solutions. I learned to recognize patterns from past experiences, adapt theoretical frameworks to specific situations, and transfer coaching principles across different contexts and employee populations. These skills are essential for healthcare managers who must address diverse performance issues ranging from clinical competency gaps to customer service deficiencies. My ability to draw from multiple learning experiences and apply them flexibly enables me to mentor staff effectively, resolve workplace conflicts, build high-performing teams, and create a culture of continuous improvement in healthcare settings.

Thinking Abilities - Employ strategies for reflection on learning and practice in order to adjust learning processes for continual improvement.

JHTHS, Healthcare Info System Mtg,  Health Information System Analysis Essay

The Health Information System Analysis essay developed my capacity for critical reflection and continuous improvement in healthcare technology implementation. I evaluated existing health information systems, identified workflow inefficiencies, analyzed user feedback, and proposed system enhancements based on evidence and stakeholder input. This process required me to reflect on how technology impacts clinical practice, consider multiple perspectives, and adjust my analysis approach based on emerging insights. I learned to use reflective frameworks to assess what worked well, what didn't, and why, then apply those lessons to future system evaluations and implementations. These metacognitive skills are essential for healthcare leaders who must continuously adapt to evolving technologies, regulatory requirements, and organizational needs. My ability to reflect critically on processes and outcomes enables me to lead quality improvement initiatives, facilitate organizational learning, and create feedback loops that drive ongoing enhancement of health information systems and clinical workflows.

Quantitative and Scientific Reasoning - Follow established methods of inquiry and mathematical reasoning to form conclusions and make decisions.

MATH309 001, Statistics,

Portfolio Project Deliverable Description

The Statistics portfolio project strengthened my quantitative reasoning abilities essential for data-driven healthcare decision-making. I applied statistical methods including descriptive statistics, hypothesis testing, correlation analysis, and regression modeling to analyze healthcare data sets. The project required me to formulate research questions, select appropriate statistical tests, interpret results accurately, and draw evidence-based conclusions while recognizing limitations and potential biases. I learned to use statistical software, create meaningful data visualizations, and communicate quantitative findings to non-technical audiences. These competencies enable me to evaluate clinical outcomes, assess program effectiveness, identify trends in patient populations, and support quality improvement initiatives with empirical evidence. In healthcare management roles, I can analyze patient satisfaction scores, readmission rates, staffing productivity metrics, and financial performance indicators to inform strategic decisions. My quantitative reasoning skills ensure that recommendations are grounded in scientific methodology rather than intuition alone.

Community and Career - Participate in social, learning, and professional communities for personal and career growth.

J-COMM, Public Speaking, Verbal and Non-Verbal Messaging Essay

The Public Speaking course enhanced my ability to engage effectively in professional healthcare communities through improved communication skills. By analyzing verbal and non-verbal messaging techniques, I learned to present information clearly, read audience reactions, adapt my communication style to diverse stakeholders, and build rapport with colleagues and patients. The essay required me to examine how body language, tone, eye contact, and word choice impact message reception and professional relationships. These skills are fundamental to participating in interdisciplinary healthcare teams, presenting at staff meetings, advocating for patient needs, and networking within professional associations. Understanding both verbal and non-verbal communication enables me to navigate complex workplace dynamics, contribute meaningfully to team discussions, mentor junior staff, and represent my organization professionally in community health initiatives. This knowledge supports continuous career development through effective relationship-building and collaborative practice.

Program Outcomes

Evidence

List the course number, course title, and the title of the assessment.

Articulation

In at least 75 words, write a brief statement explaining how the course and the assessment provided you with the KSBs needed to perform the outcome in the workplace effectively.

Analyze and apply contemporary knowledge and skill sets to work and problem solve effectively in a managerial/leadership capacity and health services setting.

J-PSYC, Organizational Psychology,

Topic: Time Management in Collaborative Work Processes

The Organizational Psychology course project on time management in collaborative work processes equipped me with essential managerial competencies for healthcare leadership. I analyzed psychological principles affecting team productivity, workflow efficiency, and resource allocation in collaborative environments. The project required me to research time management theories, examine barriers to effective collaboration, and develop evidence-based strategies for optimizing team performance. I learned to apply concepts such as priority setting, delegation, meeting management, and project planning to real-world healthcare scenarios. These skills are directly applicable to managing clinical teams, coordinating interdepartmental projects, and improving operational efficiency in health services organizations. Understanding the psychological factors that influence workplace collaboration enables me to create systems that maximize team effectiveness, reduce burnout, and ensure quality patient care while meeting organizational objectives and deadlines.

Utilize effective skills in leadership, long-term care management, human resource development, financial and strategic planning, legal and ethical considerations, and patient safety and quality care in the health services environment.

HTHS, Healthcare Finance & Acct Mgt, Healthcare Finance Essay

The Healthcare Finance essay developed my competency in financial management, a critical leadership skill in health services administration. I analyzed budgeting processes, financial reporting, revenue cycle management, and cost-containment strategies specific to healthcare organizations. The assignment required me to examine how financial decisions impact patient care quality, staffing levels, resource allocation, and organizational sustainability. I learned to interpret financial statements, calculate key performance indicators, and evaluate the financial implications of operational decisions. These skills enable me to participate in strategic planning, develop departmental budgets, justify resource requests with data, and make financially responsible decisions that balance cost containment with quality patient care. Understanding healthcare finance also prepares me to collaborate with C-suite executives, communicate financial information to non-financial stakeholders, and contribute to long-term organizational planning that ensures both fiscal health and mission fulfillment in healthcare settings.

Evaluate and apply leadership skills, including recognizing and using soft skills in the healthcare environment.

J-HURS, Org Behavior & Leadership, Organizational Change

The Organizational Behavior and Leadership course project on organizational change developed my understanding of soft skills essential for effective healthcare leadership. I examined change management theories, analyzed resistance to change, and explored how emotional intelligence, communication, empathy, and relationship-building influence successful organizational transitions. The assignment required me to assess leadership styles, evaluate stakeholder engagement strategies, and develop plans for leading teams through change initiatives common in healthcare settings such as EHR implementations, policy updates, or service line expansions. I learned to recognize the human dimensions of organizational change, including fear, uncertainty, and loss, and to apply soft skills that build trust, motivate staff, and create buy-in for new initiatives. These competencies are critical for healthcare managers who must balance technical expertise with interpersonal effectiveness. My ability to apply both hard and soft leadership skills enables me to guide teams through complex transitions while maintaining morale, productivity, and quality patient care.

Use legal and ethical principles to analyze and apply management practices of healthcare organizations and delivery of patient care.

J-SOSC, Interpersonal & Group Dynamics, Present Sythesis of Research that Increases Multicultral Awareness

The Interpersonal and Group Dynamics research presentation on multicultural awareness enhanced my understanding of ethical principles and legal obligations in diverse healthcare settings. I synthesized research on cultural competence, health disparities, implicit bias, and culturally responsive care delivery. The project required me to analyze how cultural differences affect patient-provider communication, treatment adherence, and health outcomes, then present evidence-based strategies for creating inclusive healthcare environments. I examined legal frameworks including Title VI of the Civil Rights Act, the Affordable Care Act's non-discrimination provisions, and Joint Commission standards for culturally competent care. These insights enable me to develop policies that ensure equitable treatment, train staff on cultural humility, address discrimination complaints, and create systems that accommodate diverse patient populations. Understanding the intersection of ethics, law, and culture prepares me to navigate complex situations involving religious beliefs, language barriers, and health literacy differences while ensuring both legal compliance and ethical patient-centered care.

Research information management systems to evaluate and select technologies appropriate to a particular healthcare setting.

J-PSYC, Abnormal Psychology, Understanding Anxiety Disorders: Causes, Symptoms, and Treatment Essay

Through the Abnormal Psychology course essay on anxiety disorders, I developed critical research and information management skills essential for healthcare settings. I utilized academic databases, peer-reviewed journals, and clinical resources to locate, evaluate, and synthesize evidence-based information about anxiety disorders, their causes, symptoms, and treatments. This process required me to assess the credibility of sources, organize complex psychological and medical data, and communicate the findings clearly. These competencies directly translate to workplace scenarios where I must research and evaluate health information systems, electronic medical records platforms, and clinical decision support tools. The ability to critically analyze information sources and synthesize research findings enables me to make informed recommendations about technology adoption in healthcare environments, ensuring selected systems are evidence-based, clinically appropriate, and aligned with organizational needs.