My Bio: Kathryn Peters
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My Bio: Kathryn Peters
Hello, my name is Kathryn Peters, but I go by Katie for short. My current Career role is as a Front Desk Agent (Manager on Duty) at Home2Suites by Hilton. Which one of my long-term career objectives is to become a (MOD) as a leader. I am currently pursuing my Associate's Degree in Hospitality Management, which I expect to complete in October 2025.  I have worked on and off in the hospitality industry for over ten years, with experience in both front-of-house and back-of-house roles.  
  My key skills include Microsoft Office Suite & PEP/ OnQ System, Data Entry & File Management, Customer Service & Conflict Resolution, Multitasking & Time Management, Problem Solving & Adaptability, & Communication & Team Collaboration. I am a student passionate about creating memorable guest experiences through exceptional service and operational excellence. I have hands-on experience working as a front desk agent in a fast-paced hotel environment, where I honed my communication & problem-solving skills. I am certified in ServSafe and proficient in property management systems like PEP. I aim to one day manage a boutique hotel that prioritizes community connection and eco-friendly practices.  

Educational Background: Kathryn Peters

Educational Background: Kathryn Peters
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Educational Background: Kathryn Peters
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Educational Background: Kathryn Peters
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Educational Background: Kathryn Peters
Attached is the Course to fulfill the program outcomes attainment section. View

Educational Background: Kathryn Peters
This portfolio project covers the Institutional Outcomes: Information Literacy and Communication, Relational Learning, Thinking Abilities, and Community and Career Outcomes. View

Educational Background: Kathryn Peters
Associate's Degree in Hospitality Management, expected graduation date: October 2025

Goals (Personal & Professional): Kathryn Peters
Short-Term Goals: 

1. Develop Leadership skills by becoming a shift supervisor, team lead, or assistant manager. 
2.  Build a strong professional network within the hospitality industry. 
3. Master hotel software systems (like Opera or POS Systems) and customer satisfaction tools. 

Long-Term Goals: 
1. Become a General Manager, Director of Operations, or Hospitality Consultant. 
2. Mentor or train the next generation of hospitality professionals.

Resume & CV: Kathryn Peters
250724050550_kpeters_Cover_Letter_SOSC115.docx (.docx) 0.02mb

Resume & CV: Kathryn Peters
250724050232_Kathryn_Peters_Resume_2025_.pdf (.pdf) 0.17mb

Projects: Kathryn Peters
I interviewed an industry professional to explore how cultural awareness influences hospitality service and teamwork. This experience highlighted the importance of empathy, inclusion, and respect in guest and employee interactions. Caps 256 multicultural awareness project (.) 0.02mb

Projects: Kathryn Peters
In this project, I learned to calculate mortgages, debt ratios, and expenses, skills that support sound financial decision-making and budget management within hospitality operations. Math 201 Portfolio Project (.docx) 0.04mb

Projects: Kathryn Peters
During my internship at Home2Suites by Hilton, I applied classroom concepts like problem-solving, revenue management, and guest relations in daily operations. I also conducted a multicultural awareness interview with my manager, which enhanced my understanding of diversity and inclusion in the workplace.  Caps 256 Portfolio Project (.docx) 0.01mb

Projects: Kathryn Peters
For this capstone project, I researched information I needed to gather and practice articulating why I'd be a good candidate for my chosen positions in my career plan. This enhanced my research, analytical, and communication skills, which are essential for data-driven decision-making in hospitality management.  Information Career Plan (.docx) 0.02mb

Projects: Kathryn Peters
I wrote a paper discussing human trafficking in hotels and other hospitality businesses throughout the United States. We had to add additional research to improve my understanding of modern human trafficking and how the issue is being addressed by governments and the hospitality industry. This helped me understand the legal and ethical responsibilities leaders have and the values that I've carried into my professional life.  Hoss220 Managing Human Trafficking in the Hospitality Industry (.docx) 0.02mb

Projects: Kathryn Peters
This project required me to build an enhanced layout technology plan. The goal was to raise the level of service expectations when I presented this plan to my general manager. It strengthened both my technical and analytical skills, which are critical for meeting industry standards and maintaining operational efficiency.  Hoss122 Portfolio Project (.pptx) 16.88mb

Projects: Kathryn Peters
For this project, I developed my own Total Quality Management (TQM) program for the General Manager and Director of Sales for the Statler Grand Hotel. This helped me build skills in problem-solving, balancing financial goals with service quality, and leading teams during high-pressure situations. 

Projects: Kathryn Peters
For this project, I had to create a management plan as part of a practice job interview for a General Manager Position. This experience helped me to apply management principles directly to career development decisions and practice professional communication and leadership presentation skills.   

Projects: Kathryn Peters
In this course, I responded to three career connect scenarios. I had to deliver each scenario in a memo format, and I had to utilize my skills and suggest strategies. Through this assignment, I identified where my strengths and interests align with management roles that focus on guest relations and team development. Hoss 110 scenario memo (.docx) 0.02mb

Projects: Kathryn Peters
In Fundamental Hospitality Mgt, I developed a thorough operational plan for a training hotel that consolidated key business functions, including leadership structure, service standards, marketing, staffing, and sales forecasting. This project demonstrated my understanding of how each team contributes to the overall guests' satisfaction and financial success of a hospitality organization. I utilized leadership and service principles to create polices promoting teamwork, service, excellence, and accountability. It also strengthened my ability to plan and analyze hospitality operations using fundamental business and service management ideas. I am sorry the file is too big to attach to provide the project at this time.