Elizabeth Newell is the Director of Implementation at CORE Higher Education Group, a technology company based in West Warwick, Rhode Island.   Elizabeth brings to this role an enthusiasm for helping people, technical savvy and five years of progressive customer service experience.  In her role, Elizabeth continues to pursue her passion for customer satisfaction, technology and social media as well as finding solutions for clients while implementing CORE ELMS and CORE CompMS. She has been with the company for a little over 4 years and has worked with over 70 different Universities and Colleges to implement and support CORE's Technology Suite. 

• Responsible for managing 20-30 existing and new accounts. Responsibilities include: relationship building, account set up, training, consulting on best practices, updating of account information, communication of product updates, database management, and other tasks required to perform exceptional customer service.
• Resolve client troubleshooting concerns independently
• Investigate, track and resolve client concerns; identify trends
• Determine clients’ unmet needs and translate internally for adequate follow up via helpdesk ticket
• Support the sales team
• Provide customers with one-on-one and group training in the use of all Academic Suite products.
• Help with tradeshow preparation (shipment, manual email blasts, etc.)
• Assist with creation of client training materials/help documents for schools
• Accurately record account information into the CRM system (SalesForce) such as: client details, sales calls, demonstration schedules, support, agreements, and other business artifacts.
• Work closely and harmoniously with the counterparts at RXinsider and within the Higher Education Group.
• Manage the Higher Education Group social media sites including Facebook and Twitter

• Responsible for systematically tracking all inventory, updating prices of merchandise, preparing displays and merchandise for events, and creating sale forms.
• Managing customer experience and checkout process by responding to inquiries, assist customers with and suggest merchandise, check out customers and manage the monetary tracking system, and sending invoices to customers.
• Manage and update social media outlets such as Twitter, Facebook and Instagram

• Responsible for providing excellent customer services while assisting customers navigate, place orders, and track orders on CVS.com and CVS Photo site. As well as assisting with CVS mobile applications and navigation of CVS mobile sites.
• Monitor various customer communication forums such as CVS.com email boxes, social medial sites, CVS fax queue, and inbound phone calls and promptly respond to customer inquiries, requests, comments, and complaints.
• Conduct outbound calls to provide customers with refill reminders, drug information and side effects, and an option to set up deliveries for their specialty medications.
• Respond to customer complaints with effective, timely solutions to maintain customer satisfaction. 
• Maintain a strong knowledge base and deep understanding of the ever-changing promotions and products offered by CVS.
• Utilize and fully understand CVS internal software such as: CVS Photo Admin, CSC, and Lyrical, to log customer calls, orders, requests, and various other customer interactions.
• Met or exceeded all SLAs and customer satisfaction measures each month to date and received “exceeds expectations” on my yearly review.

Taken at Bryant University

RXpreceptor is a SaaS-based ELMS (Experiential Learning Management System) serving the needs of experiential and externship departments within higher education. RXpreceptor provides communication, accountability, and efficiency tools that save time and money by streamlining department operations and accreditation data collection processes. 

RXoutcome represents the next generation in assessment ePortfolio and outcomes software for colleges and universities. Supported by attentive and knowledgeable customer service, RXoutcome allows for detailed student competency documentation, outcomes assessment and curricular gap analysis. In addition, RXoutcome is customizable and scalable to fit within your program's specific assessment needs and budget.

GoToMeeting is the extremely simple, extraordinarily powerful way to hold unlimited online meetings with up to 25 attendees. Start a meeting and share your screen with just a click.

The Chicago State University College of Pharmacy extended a certificate of appreciation for supporting their IPPE and APPE programs with the implementation of RXpreceptor

• Worked to implement our new version of RXoutcome with all current schools
• Created Implementation guide on how to best implement the software
• Suggested improvements to further enhance RXoutcome
• Created user training for all schools 

• Collect all 20Ways Preceptor Recognition Ads quarterly
• Communicate with clients and art department to finalize all Preceptor Recognition ads
• Post all Preceptor Recognition Ads on RXinsider's social media sites 

• Assisted in the creation of the internal training manual for RXpreceptor

• Assissted in the testing of the RXpreceptor Upgrades
• Informed clients by performing a demonstration of all updates

By: Nicholas Negroponte

Provided by Coursera

Provided by: University of Maryland School of Pharmacy, Dr. Cherokee Layson Wolf

Provided by: University of Maryland School of Pharmacy, Toyin Tofade, MS, PharmD, BCPS, CPCC

Written & Directed by:     Craig D. Cox, PharmD, BCPSAssociate Professor, Pharmacy PracticeVice Chair, Experiential ProgramsTexas Tech University Health Sciences Center School of Pharmacy

This is a 12 episode, knowledge-based, video series developed to provide educational pearls to preceptors who train pharmacy students or residents on experiential rotations. Each video episode is 5-8 minutes in length and builds upon the next. The series follows a young preceptor and two students through a 6 week clinical rotation at a hospital. The two students are polar opposites and present unique challenges to the preceptor.  At moments throughout each episode, two preceptor experts share insight on how they would deal with each learning situation.

RXpreceptor, ELMS is the leader in experiential learning management technology within higher education. This group is to encourage networking, sharing best practices and discourse focused on the increasingly significant link between higher educational experiential learning programs, student learning outcomes and graduate employmen

Helps to maintain the Facebook and Twitter (@RXpreceptor) pages for the RXinsider Higher Education Group.

Created and maintains the Twitter (@Stradwell), Facebook, and Instagram (@Stradwell) pages for Stradwell Designs. 

Presented at AACP 2016 with Alexis Carbone

"Leveraging the CORE Technology Suite to prepare pharmacy students for specific career paths." Presented by Alexis Carbone and Elizabeth Newell of CORE Higher Education

Introduced Christopher Carroll of Gragg Advertising during his break out session. 

Anaheim, CA

New Orleans, LA

Anaheim, CA

Orlando, FL

Orlando, FL

Stradwell Designs will be exhibiting at the 2013 Scituate Art Festival - Saturday October 12th, Sunday October 13th, and Monday October 14th.

AACP Annual Meeting 2013

Campus Technology magazine is published monthly in an interactive digtal / PDF format, as well as via an app for interactive reading on iPad. CT is the most trusted publication covering education-technology on higher-education campuses and universities. Click on an issue below to view or download.

Career College Central is the definitive voice of the career college sector of higher education. Since its inception in 2006, Career College Central has provided a source of information, action, perspective, communication and education for sector leaders, up-and-comers and advocates. Through both the magazine and the website, Career College Central strives to provide in-depth coverage of the latest news and events impacting career colleges

RXinsider participated in the RI PurpleStride Event at Goddard State Park to benefit the fight against Pancreatic Cancer. The fundraising team raised $1,025, surpassing the team's goal! 

I started water skiing at four years old and ever since I have loved the thrill of skiing around the lake. I find that every year it gets a little bit harder and it still amazes me everytime I stand up. When I was four, I started on two skis and worked hard every summer to finally be able to stand up on one. 

Jewelry is a passion that grew from watching my sister design and make her own jewelry by hand. I really enjoy sitting with her and learning some of the basic techniques. I also enjoy searching for new opportunities to exhibit her designs whether it be in stores, art shows, or tradeshows. 

I started crossfit at the Providence Crossfit Box back in July 2013. Ever since I completed the ramp up training, I have really enjoyed participating in the WOD three times a week. I look forward to progressing from the Level I classes and increasing my maximum weight on each of the lifts. 

Scrapbook became a passion when my mom started to create a scrapbook for my older sister. She would go to scrapbooking classes and I would tag along. When I joined FBLA in high school, I decided to run for the chapter historian who was to create the chapter scrapbook each year. I created three chapter scrapbooks (2007-2009) and placed first in each of the FBLA regional competitions. 

ASHP member