Dennis DeWaters
Technical Service Administrator
Networking Technology Student
Integris IT, LLC.
Bryant & Stratton College
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Tech may seem magical to some, but it's human innovation at work. Advanced tools have the power to transform our world and drive progress.
Educational BackgroundUpdated: 04-18-23
NETW241 - Portfolio Project
NTRN270 - Multicultural Awareness Project
WiFi Networking Solution
Routing and Switching Project
Employment HistoryUpdated: 04-18-23
Indeed Resume
Goals (Personal & Professional)Updated: 04-18-23
ProjectsUpdated: 04-18-23
Resume & CVUpdated: 04-18-23
Plain Text Resume (.txt) 0.00mb
SkillsUpdated: 04-18-23
Technical & Computer SkillsUpdated: 04-18-23
Articulation Worksheet
Websites & Resources I RecommendUpdated: 04-18-23
NETW241 - Cybersecurity Incident Response
Provides detailed assessment of potential attack vectors that may have contributed to a recent data breach at Bryant and Stratton College; including recommendations on how to improve security policies, procedures, technical devices, and configurations to prevent future breaches.
NETW241 - Portfolio Project
NTRN270 - Multicultural Awareness Project
The interviews cited help learn from the success stories and insights of professionals in network engineering and related fields. Also sheds light on improving skills and knowledge, exploring new opportunities and challenges, and expanding my network and collaboration across different cultures. Allows reflection on my values and perspectives, develops communication and leadership skills, and allowed me to appreciate and contribute to the world’s diversity.
NTRN270 - Multicultural Awareness Project
Wireless Network Implementation
This project helps support my abilities to take wireless networking concepts and put forth a cohesive, practical way to implement a solution to a problem.
WiFi Networking Solution
Networking Project
This assessment helps support my abilities to appeal to a global demographic, including corporate executives.
Translating Technical Information for Non-Technical Individuals
This project asserts my abilities in taking complicated information and explaining it to a broad demographic.
Routing and Switching Project
Relevant Work Experience
IT Support Desk
Integris IT - Penfield, NY
August 2022 to Present
- Remotely configure computer hardware, software, systems, networks, printers, and scanners
- Monitor and maintain computer systems and networks; familiar with ConnectWise, Automate, Datto, ITGlue, and other monitoring systems
- Respond in a timely manner to service issues and requests per SLAs
- Experienced with AD user management; as well as O365, Azure, and GSuite
- Consistently establish rapport with clients and fellow admins to develop best practices and solutions to issues and problems
Tier 1 Technical Support
Datto - Rochester, NY
October 2021 to August 2022
- Read documents to gather technical information via internal Knowledge Base and Standard Operating Procedures
- Collaborate with others to resolve technical issues pertaining to computer backup software
- Resolve computer software problems - including, but not limited to: networking, operating systems, Active Directory, SQL, Exchange, and computer security
- Monitor computer system performance to ensure proper operation
- Provide technical support for software maintenance or use
Pharmacy Technician
Wegmans - Penfield, NY
January 2020 to May 2021
- Supports pharmacological services by stocking, assembling, and distributing medications
- Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist
- Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs
- Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
- Protects patients and employees by adhering to infection-control policies and protocols
Machine Operator/Material Handler
CooperVision - Spencerport, NY
June 2019 to December 2019
- Diagnosed and maintained commercial manufacturing equipment
- Ensured all equipment was running efficiently
- Operated Low Volume Automation demolding and wet production line
- Trained new operators
- Maintained activity logs
- Completed daily production approval
Technical Assist Specialist
ADT Customer Monitoring Center - West Henrietta, NY
2015 to 2016
- Resolving problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems
- Fulfilling requests by clarifying desired information, completing transactions, sending requests to proper teams
- Updating job knowledge by taking part in educational workshops/seminars</
Indeed Resume
ITIL Apprentice
Personal and Professional Goals for ITIL Master Certification
- Obtain the ITIL Foundation, Intermediate, and Expert certifications
- Gain practical experience in ITIL processes and methodologies
- Develop a deep understanding of ITIL concepts and terminology
- Stay up-to-date with the latest ITIL developments and updates
- Learn how to tailor ITIL processes to meet organizational needs
- Improve communication and collaboration with ITIL stakeholders
- Lead ITIL initiatives and projects within the organization
- Ensure ITIL processes are aligned with business goals and objectives
- Identify and mitigate risks associated with ITIL implementations
- Measure and report on the effectiveness of ITIL processes
Resume & CV
Dennis DeWaters
140 Meadow Dr | Rochester, NY 14618 | (585) 350-8051 | dwdewat@gmail.com
Professional Summary
Experienced IT professional with consistent business process and methodology improvement. Seeking ITIL Master certification path to further develop skills and lead ITIL initiatives within given organization.
Education
- Associate's in Applied Science for Networking Technology - Bryant & Stratton College, 2023
Work Experience
Service Desk Technician - Integris IT
August 2022 - Present
- Provide technical support to end-users via phone, email, and remote assistance
- Troubleshoot and resolve hardware, software, and network issues
- Escalate complex issues to higher-level support teams as needed
- Maintain accurate and detailed documentation of support requests and resolutions
Tier 1 Helpdesk Technician - Datto
October 2021 - August 2022
- Assisted end-users with technical issues via phone, email, and chat support
- Provided support for Datto's backup and disaster recovery products
- Troubleshot and resolved issues related to backups, restores, and replication
Career break to pursue further education
Tier 3 Support Desk Technician - ADT Security Services
July 2015 - September 2016
- Provided advanced technical support for ADT's security systems and products
- Troubleshot and resolved issues related to alarm systems, cameras, and access control systems
- Escalated complex issues to higher-level support teams as needed
Plain Text Resume (.txt) 0.00mb
Skills List
Skills Summary
- Hardware and software troubleshooting
- Network configuration and maintenance
- Experience with AD user management
- Proficient in O365, Azure, and GSuite
- Knowledge of Linux, Mac, and Windows environments
- Technical support for software maintenance and use
- Proficient with ConnectWise, Automate, Datto, ITGlue, and other monitoring systems
- Experience with computer backup software
- Experience with SQL and Exchange
Articulation Worksheet
Synopsis of coursework and how it pertains to institutional learning outcomes
Articulation Worksheet
Argumentative Reasoning
- Stanford Encyclopedia of Philosophy
- Internet Encyclopedia of Philosophy
- Philosophy Basics
- Logic Matters
- Introduction to Logic - Lumen Learning
- Logically Fallacious
- The Foundation for Critical Thinking
- Master List of Logical Fallacies
- Rationally Speaking
- Coursera Logic Courses
- edX Logic Courses
- MIT OpenCourseWare - Logic and Philosophy of Mathematics
- PhilPapers
- LearnDebating
- Debate.org
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