Educational Background: Dennis DeWaters
NETW251 Portfolio Project

Educational Background: Dennis DeWaters
Provides detailed assessment of potential attack vectors that may have contributed to a recent data breach at Bryant and Stratton College; including recommendations on how to improve security policies, procedures, technical devices, and configurations to prevent future breaches. NETW241 - Portfolio Project

Educational Background: Dennis DeWaters
The interviews cited help learn from the success stories and insights of professionals in network engineering and related fields. Also sheds light on improving skills and knowledge, exploring new opportunities and challenges, and expanding my network and collaboration across different cultures. Allows reflection on my values and perspectives, develops communication and leadership skills, and allowed me to appreciate and contribute to the world’s diversity. NTRN270 - Multicultural Awareness Project

Educational Background: Dennis DeWaters
This project helps support my abilities to take wireless networking concepts and put forth a cohesive, practical way to implement a solution to a problem. WiFi Networking Solution

Educational Background: Dennis DeWaters
This assessment helps support my abilities to appeal to a global demographic, including corporate executives.

Educational Background: Dennis DeWaters
This project asserts my abilities in taking complicated information and explaining it to a broad demographic. Routing and Switching Project

Employment History: Dennis DeWaters

IT Support Desk

Integris IT - Penfield, NY

August 2022 to Present

• Remotely configure computer hardware, software, systems, networks, printers, and scanners
• Monitor and maintain computer systems and networks; familiar with ConnectWise, Automate, Datto, ITGlue, and other monitoring systems
• Respond in a timely manner to service issues and requests per SLAs
• Experienced with AD user management; as well as O365, Azure, and GSuite
• Consistently establish rapport with clients and fellow admins to develop best practices and solutions to issues and problems

Tier 1 Technical Support

Datto - Rochester, NY

October 2021 to August 2022

• Read documents to gather technical information via internal Knowledge Base and Standard Operating Procedures
• Collaborate with others to resolve technical issues pertaining to computer backup software
• Resolve computer software problems - including, but not limited to: networking, operating systems, Active Directory, SQL, Exchange, and computer security
• Monitor computer system performance to ensure proper operation
• Provide technical support for software maintenance or use

Pharmacy Technician

Wegmans - Penfield, NY

January 2020 to May 2021

• Supports pharmacological services by stocking, assembling, and distributing medications
• Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist
• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
• Protects patients and employees by adhering to infection-control policies and protocols

Machine Operator/Material Handler

CooperVision - Spencerport, NY

June 2019 to December 2019

• Diagnosed and maintained commercial manufacturing equipment
• Ensured all equipment was running efficiently
• Operated Low Volume Automation demolding and wet production line
• Trained new operators
• Maintained activity logs
• Completed daily production approval

Technical Assist Specialist

ADT Customer Monitoring Center - West Henrietta, NY

2015 to 2016

• Resolving problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems
• Fulfilling requests by clarifying desired information, completing transactions, sending requests to proper teams
• Updating job knowledge by taking part in educational workshops/seminars</

Indeed Resume

Goals (Personal & Professional): Dennis DeWaters

Personal and Professional Goals for ITIL Master Certification

• Obtain the ITIL Foundation, Intermediate, and Expert certifications
• Gain practical experience in ITIL processes and methodologies
• Develop a deep understanding of ITIL concepts and terminology
• Stay up-to-date with the latest ITIL developments and updates
• Learn how to tailor ITIL processes to meet organizational needs
• Improve communication and collaboration with ITIL stakeholders
• Lead ITIL initiatives and projects within the organization
• Ensure ITIL processes are aligned with business goals and objectives
• Identify and mitigate risks associated with ITIL implementations
• Measure and report on the effectiveness of ITIL processes

Projects: Dennis DeWaters
Cybersecurity Project (.docx) 0.03mb

Projects: Dennis DeWaters
Network Infrastructure Project (.docx) 0.17mb

Skills: Dennis DeWaters

Skills Summary

• Hardware and software troubleshooting
• Network configuration and maintenance
• Experience with AD user management
• Proficient in O365, Azure, and GSuite
• Knowledge of Linux, Mac, and Windows environments
• Technical support for software maintenance and use
• Proficient with ConnectWise, Automate, Datto, ITGlue, and other monitoring systems
• Experience with computer backup software
• Experience with SQL and Exchange

Technical & Computer Skills: Dennis DeWaters
Synopsis of coursework and how it pertains to institutional learning outcomes Articulation Worksheet

Websites & Resources I Recommend: Dennis DeWaters

• Stanford Encyclopedia of Philosophy
• Internet Encyclopedia of Philosophy
• Philosophy Basics
• Logic Matters
• Introduction to Logic - Lumen Learning
• Logically Fallacious
• The Foundation for Critical Thinking
• Master List of Logical Fallacies
• Rationally Speaking
• Coursera Logic Courses
• edX Logic Courses
• MIT OpenCourseWare - Logic and Philosophy of Mathematics
• PhilPapers
• LearnDebating
• Debate.org

Websites & Resources I Recommend: Dennis DeWaters

• NPR
• Reuters
• BBC News
• Associated Press (AP)
• Politico
• C-SPAN
• PBS NewsHour
• USA Today
• Wall Street Journal
• Chicago Tribune
• Los Angeles Times
• National Geographic Science
• Scientific American
• Discover Magazine
• Popular Science