Affiliations (Universities & Colleges): Helen Newman
I worked as a document processor and data entry clerk with NJDCA/NJHMFA (DDD aka Department of Developmental Disabilities) Supportive Housing Connection for people with disabilities (low income, collecting SSA/SSI in the rental assistance program here in Trenton, NJ. I also worked in the bankcard industry processing merchant/customer Chargebacks and Fraud Management (Loss Prevention), Accounts Receivable, Collections, and Cash Applications. I am looking for a higher-paying position with the potential for growth, stability, permanent employment, and the possibility of a promotion in the Field of Customer or Merchant Chargeback Processing and Fraud Management (Loss Prevention), Accounts Payable, or Accounts Receivable Representative. Maintain the AR Aging Trial Balance. Review daily to identify customers with balances past their credit terms. Initiate telephone and/or email contact with customers that have invoices past due, determine the reason, and arrange for collection or adjustment to correct errors in accounts. Resolve collection disputes, make inquiries, researched, and communicated with customers. Resolve issues relating to invoices, duplicate invoices, payments applied to wrong accounts, and unapplied payments. Issue Credit Memos. Handle telephone/email inquiries from customers. Communicate with Salesmen and Communicate with Salesmen and Dispatch regularly regarding customer collection problems and accounts past due. Complete credit inquiries. Post cash payments and scan checks to the banking portal as needed. I am a very hard worker, detail-orientated, and motivated. I look forward to getting my associate degree in criminal justice, as well as strengthening my skills in mathematics, which has always been a weakness for me. I took a computer course in my first semester which helped me to improve my computer skills in Excel, Word, and PowerPoint. I enjoy spending time with my family and friends in my spare time. Leadership: At the Department of Community Affairs, I prioritized residents to whom I was assigned to get the necessary documents promptly. I was also able to assist other colleagues in answering questions that they had regarding the process, and I assisted in reviewing eligibility. Negotiate rents with landlords according to the Housing Published Rate Standards. Explained the program to landlords, consumers, and social service agencies. Trained new staff and assisted the supervisor in overseeing work assignments for DDD cases. Criminal Justice professionals at all spectrums of the field are often put in fast-paced environments or complicated situations in which they need to think on their feet. Critical thinking and problem-solving play a big role in this line of work. Many careers require skill sets that go beyond just what you learn in the classroom, and criminal justice is no different. It View

Affiliations (Universities & Colleges): Helen Newman
Bryant & Stratton College Orchard Park, NY
Dean's List
Associates Applied Science A.A.S. in Criminal Justice
03/08/2022 to 06/19/2023

Employment History: Helen Newman
Professional Summary

• Routing and answering phone calls, Mail control, and Data Entry
• Expertise in Accounts Payable / Accounts Receivables/Cash Application and Chargeback Processing
• Set up invoices for payment and print checks, Prepare checks for check signatures.
• Matched invoices to checks and mailed out checks to vendors, Filed paid and unpaid invoices.
• Experienced in dealing with a high volume of invoices while ensuring accuracy and timely disbursement.
• Updated vendor, W-9, and 1099 Tax Information, resolve invoice discrepancies, researched vendor statements for outstanding and paid invoices,
• Monthly recurring Invoices for payment, corresponded with vendors and respond to inquiries and address any concerns regarding payment on account, processed invoices per month; mailed, emailed, or submitted electronically,
• Faxing, Filing, Copying, Scanning, and Updating information files, records, and inventory.
• Proficient in Microsoft Word, Excel Spreadsheets, Outlook, Great Plains, MAS90/200, AS400, MITAS, The New Jersey Housing and Finance Accounting, Property Management Software, HAPPY Housing Pro, DHS Portal, FTPS Folder through New Jersey Department of Human Services and Department of Children and Families.

Work Experience:
NJDCA/NJHMFA - Community Affairs, Division of Housing and Community Resources Supportive Housing Connection Trenton, NJ 05/14/2017 to 12/17/2020                                                             
DDD Subsidy and Data Entry Specialist Senior / Document Processing                                                            

• Set up landlord accounts for payment, correctly entered contact and landlord information, correctly enter landlord banking account and routing number information for payment, Collected W-9 Form, Voided Check, HAP Contract, SHC Addendum Lease Agreement from the landlord.
• Process corrections for DDD Batch work for payments, pended or terminated tenant status, Import of new admissions, revisions, move, existing, annual recertification documents received from tenants, landlords, and providers into MITAS The New Jersey Housing Finance Accounting and Property Management software and Happy Housing Pro, Mail out Landlord, Provider, and Tenant Portion Letters and annual renewal packets, sent via email from The Division of Developmental Disabilities.                                                                                        Negotiate rents with landlords according to the Housing Published Rate Standards
• Explain the program to landlords, consumers, and social service agencies.
• Train new staff and assist the supervisor in overseeing work assignments for DDD cases.
• Review other staff members’ work and lock in cases for payment.

Iron Mountain, Freehold, New Jersey   
Light Industrial Document Prep Assistant I - Part Time        
September 2016 – January 2017                                                                                                           

• Sorting and/or preparing hard copy records for scanning and document preparation.
• Scan hardcopy files to electronic images. Assuring a quality image, performing quality control functions, and performing document preparation tasks. Indexing, Packaging, and Release of product.
• Follow production procedures and complete internal documentation & tracking.
• Adhere to imaging department guidelines for maintaining a clean work environment.
•  Perform scanning tasks on complex conversions utilizing specialized equipment, high-speed equipment, and/or flatbed scanning and Experience working in a data entry/imaging environment.
• Ability to work at a sustained pace to meet production rates while producing quality work.
•  Possess strong problem-solving ability, acceptance of change, and long durations of project assignments. 
• Strong understanding of imaging quality measurement techniques and processes.
• Understanding and ability to perform data entry with speed and accuracy, release, and packaging functions.
• Detail oriented and possess the ability to detect document and correct quality issues.

Horizon Blue Cross Blue Shield, Wall Township, New Jersey                    December 2016 – May 2017   Data Entry/ Claims Clerk

• Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processed source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures, or returning incomplete documents to the source for resolution.
• Entered data by inputting alphabetic and numeric information on the keyboard.
• Maintained data entry requirements by following data program techniques and procedures.
• Verified entered data by reviewing, correcting, deleting, or re-entering data as necessary.
• Maintained operations by following policies and procedures; reporting needed changes.
• Maintained customer confidence and protects operations by keeping information confidential.
• Contributed to team effort by accomplishing related results as needed.
• Performed general clerical duties on an as-needed basis. Organization, Typing, Data Entry Skills,
• Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, and analyzing of Information.

Enchante’ Accessories, Sayreville, NJ                                                  Aug 2015 – Mar 2016   
Office Assistant/AR Chargeback Clerk

• Answering phone inquiries, sending and receiving emails, routing the calls, and transferring incoming messages
• Sending Emails to Store Branches, Data Entry, Filing,
• Researched/Investigated/Disputed various chargebacks related to the late shipment, driver detention, price difference, shortage/overage of styles of merchandise received, RTV of damaged merchandise received by mold or broken during the delivery process with various trucking and delivery companies.
• Communicate with internal customers (sales, customer service, DC) to expedite the resolution of chargebacks.
• Disputed via email or by company website on Payment Checks for various TJX Companies
• Printed invoices, EDI (hard copy of purchase order) showing style and amount ordered, price and merchandise billed, P.O.D (proof of delivery) Bill of Lading and Picking Tickets
• Processed PB –Paid Backs with credit memos or by payment checks and Processed Home Depot Payments
• Merchandise Return - Credit Memo, Clearance New Low Prices, volume rebate. Commissions, Cross Dock, and Price Discrepancy answered phones and transferred calls to the appropriate person or department and Excel (spreadsheets)

Sirius XM Satellite Radio, Lawrenceville, NJ                                           Oct 2010 - Jan 2015
Chargeback Representative

• Researched/Investigated/Processed credit card charge disputes by the account holder by using internal (STARRS) and vendor-provided (CBIS, OMS, and e-Central Pro) Chargeback Online Systems.
• Stop Payment on Refund Checks using Oracle before Accepting Chargeback and avoid double refunds issued to the customer, Directed all activities for the billing and accounts payable department personnel.
• Experienced in dealing with a high volume of invoices while ensuring accuracy and timely disbursement.
• Correspond with vendors and respond to inquiries and address any concerns regarding payment on account.
• Prepared rebuttal and submitted support documentation to the credit card company to reverse the dispute.
• Interacted with the fraud team, billing operations, customer care, and accounts payable department to resolve customer and merchant disputes.
• Complied with MasterCard/ Visa/ Discover/ American Express Credit Card Rules and Regulations

230412042028_Helen_Newman_2022_Resume.docx (.docx) 0.03mb

Goals (Personal & Professional): Helen Newman

Honors & Awards: Helen Newman
Bryant & Stratton Online College Orchard Park, NY
Dean's List - Criminal Justice
03/08/2022 to 06/2023

Honors & Awards: Helen Newman
National Data Corporation Jericho, NY 11735
Pace Setter Award
An Employee of the Month 
July 1991

Other Accomplishments: Helen Newman

• Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully
• Financial knowledge
• Analytical capabilities
• Flexibility to adapt to change (technical, organizational, and environmental)
• Experience in the transportation industry is a plus.
• Basic Excel skills
• Excellent organizational skills
• Answers the telephone and provides exceptional customer service to internal and external customers.
• Drafts reports and correspondence.

• Orders supplies and equipment; maintains service contracts on office equipment.
• Attends meetings and takes meeting notes.
• Liaises with internal and external units to carryout job tasks.
• Assists managers and supervisors in developing policies and procedures.
• Provides front desk coverage as needed for backup.
• Ensures travel authorizations, accommodations, and conference registrations for employees.
• Audits/processes travel expense claims.
• Handles mileage reimbursement requests for supervision travel.
• Performs tracking and distributes monthly travel reports.
• Maintains accounts payable and accounts receivable records.
• Solves problems associated with vendors regarding shipments, billing, and statements.
• Monitors expenditures, processes payment requests for reimbursement; prepares purchase orders, purchase requisitions and ensures proper procedures for paying service providers, consultants, and contractors.
• Receives and audits invoices for accuracy and compliance and ensures prompt payment of departmental bills.

Resume & CV: Helen Newman
Grocery Haulers

04/11/2023

Dear Hiring Manager;

I choose Office Administrator which closely relates to the positions that I have learned over the years. Such as Chargeback Representative, Accounts Receivable, Cash Application and Accounts Payable Representative is responsible for entering invoices, credit memos, tracking payments for vendors as directed, including statement reconciliation and maintaining vendor records as necessary to ensure the effective, efficient and accurate financial and administrative operations within the Transportation Industry. I have the following skills and I would be an asset to your company. I look forward to hearing from you at your earliest convenience. Thank You in Advance.

Sincerely,
Helen Newman
(908) 331-1689 230411064603_Helen_Newman_2019_Resume.doc (.doc) 0.06mb

Skills: Helen Newman

Maintain the AR Aging Trial Balance. Review daily to identify customers with balances past their credit terms.
Initiate telephone and/or email contact with customers that have invoices past due, determine reason and arrange for collection or adjustment to correct errors in accounts.
Resolve collection disputes, make inquiries, research, and communicate with customers.
Resolve issues relating to invoices, duplicate invoices, payments applied to wrong accounts, unapplied payments.
Issue Credit Memos.
Handle telephone/email inquiries from customers.
Communicate with Salesmen and Communicate with Salesmen and Dispatch regularly regarding customer collection problems and accounts past due.
Complete credit inquiries.
Post cash payments and scan checks to banking portal as needed.

 

 

 

Skills: Helen Newman

Motivations

Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Behaviors

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization