Robert Scot Haut
Senior Client Services Representative
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AssignmentsUpdated: 08-14-23
230813074453_MATH201_Far_from_average_Assignment_Robert_Haut.xlsx (.xlsx) 0.03mb
Association & Society MembershipUpdated: 05-26-23
Educational BackgroundUpdated: 06-18-23
Bryant & Stratton College (Online, part-time)
February 2020 to August 2023
4.0 GPA
Employment HistoryUpdated: 06-18-23
Maintain a library of medical summary plan documents (SPD's) daily.
Obtain EOB's and explanation of payments or checks to help in assisting our Recovery department with re-billing issues that they never received payment.
Assist Cigna member's in understanding our role with Cigna and what we do.
Assist multiple departments with eligibility questions, claims payment questions, help with SPD's and obtain updated SPDs from a Cigna internal site.
Handle incoming Emails from the Cigna Legal Department to have new cases be opened, or the document provided is something that we haven't received yet and forward to be handled to the appropriate area.
Assisted in implementation of new clients.
Handle and balance a monthly report prior to our accounting department sending it via wire transfer.
Assist with internal Legal Department requests that are high priority.
Helped with reviewing post-paid claims and their possible relatedness to an accident or injury.
Assisted with our Recovery Department to find out why claims were paid and if they are missing or denied and located them and advised if they were applied to the deductible, denied for additional information, etc.
Have multiple knowledge of different claims payment systems (read-only) in ProClaim, PowerMHS, PowerSTEPP, Facets, and Diamond.
Provided Cigna Account Managers with updates on current cases and when they will be settled or if they have already settled.
Helped with disputes that Cigna did a retraction on claims, however it was due to the repayment of claims that were due to a settlement and to not bill a member.
InterestsUpdated: 05-26-23
MiscellaneousUpdated: 06-18-23
My BioUpdated: 05-26-23
I got a new job reviewing post-paid claims for accident relatedness for an outsourcing company that I still work for today. I transitioned to the position I'm currently at, client services senior specialist, and we support Cigna Healthcare in subrogation services.
PresentationsUpdated: 06-01-23
230601101208_Haut_Robert_ENGL202_Week_7.5_Oral_Presentation.pptx (.5_Oral_Presentation) 1.09mb
Resume & CVUpdated: 07-26-23
Travel (My Travel Experience)Updated: 05-26-23
PowerPoint Presentation
Math 201 Assignment
230813074453_MATH201_Far_from_average_Assignment_Robert_Haut.xlsx (.xlsx) 0.03mb 
Bryant & Stratton College
Medical Reimbursement & Coding Associate DegreeBryant & Stratton College (Online, part-time)
February 2020 to August 2023
4.0 GPA
Client Services Senior Specialist since 2006 with Conduent, Inc.
Summary of what I currently do:Maintain a library of medical summary plan documents (SPD's) daily.
Obtain EOB's and explanation of payments or checks to help in assisting our Recovery department with re-billing issues that they never received payment.
Assist Cigna member's in understanding our role with Cigna and what we do.
Assist multiple departments with eligibility questions, claims payment questions, help with SPD's and obtain updated SPDs from a Cigna internal site.
Handle incoming Emails from the Cigna Legal Department to have new cases be opened, or the document provided is something that we haven't received yet and forward to be handled to the appropriate area.
Assisted in implementation of new clients.
Handle and balance a monthly report prior to our accounting department sending it via wire transfer.
Assist with internal Legal Department requests that are high priority.
Helped with reviewing post-paid claims and their possible relatedness to an accident or injury.
Assisted with our Recovery Department to find out why claims were paid and if they are missing or denied and located them and advised if they were applied to the deductible, denied for additional information, etc.
Have multiple knowledge of different claims payment systems (read-only) in ProClaim, PowerMHS, PowerSTEPP, Facets, and Diamond.
Provided Cigna Account Managers with updates on current cases and when they will be settled or if they have already settled.
Helped with disputes that Cigna did a retraction on claims, however it was due to the repayment of claims that were due to a settlement and to not bill a member.
My Current Interests
I have a passion for genealogy and have found over 5000 people in my family tree going back to the early 1000's. I also love to be outdoors and hiking in the beautiful state of Colorado. I also like to keep up-to-date on health insurance information and benefits so that I understand how they work.
My Elevator Speach
https://youtu.be/WwQnp2fw2Bg
A little about me
My name is Robert and I also go by Rob. I currently live in Denver Colorado with my husband and we just got married in March of 2023. I have lived in Colorado for 10 years now and I'm originally from the Chicago suburbs. I started in the healthcare field when I was a junior in high school. I was part of the Business Professionals of America and got my first office job at an orthopedic office. I was helping filing paper claims, filing EOB's by date that they were posted and general help in the office. I became full-time when I graduated. I started filing the paper claims directly to the insurance companies and electronically to Medicare. I would also post payments to patient accounts when they were received by the insurance companies and helped account balance. I got a new job reviewing post-paid claims for accident relatedness for an outsourcing company that I still work for today. I transitioned to the position I'm currently at, client services senior specialist, and we support Cigna Healthcare in subrogation services.
Oral Presentation at Bryant & Stratton College for Work From Home
230601101208_Haut_Robert_ENGL202_Week_7.5_Oral_Presentation.pptx (.5_Oral_Presentation) 1.09mb
My Travel Experience
I have mostly traveled within the United States, but have been to England to visit my sister and brother-in-law in 2015. I also have a trip planned to England again after I graduate in August of 2023. While there, I plan on working on some family genealogy since I some of my ancestors are from England. I have also been to Disney six times, New York City, Las Vegas, San Francisco, Honolulu, Los Angeles, Phoenix, and probably about 40 out of the 50 states.
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