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Molly Spadola

Client Success Consultant

Email: molly.spadola@corehighered.com

Pleasure in the
job puts perfection in the work.

-Aristotle
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My BioUpdated: 02-13-20
My Bio: Molly Spadola
Molly Spadola - Biography

Molly Spadola is a Client Service Representative at CORE Higher Education Group, a technology company based in West Warwick, Rhode Island. With nearly ten years of customer service experience, as well as advanced problem solving and technical skills, Molly is well-suited to handle any challenges with ease. She has a passion for customer delight, communication, and technology that improves quality of life for both individual and institution alike. 

Educational BackgroundUpdated: 04-10-17
Educational Background: Molly Spadola
Rhode Island College
  • English - Creative Writing
  • Communication 
  • Psychology
Educational Background: Molly Spadola
Exeter-West Greenwich Senior High School
Employment HistoryUpdated: 04-23-20
Employment History: Molly Spadola
Account Manager at MOO (moo.com)
  • Primary point of contact for existing accounts in assigned account book
  • Assisted clients with onboarding users, uploading data, digital/print product information, and using online platform to organize and facilitate orders
  • Resolved issues with orders, shipment, and online errors by working with internal teams 
  • Collaborated with internal design team using Jira to solve client issues and curate custom designs
  • Used Salesforce to log all client interaction, communicate with colleagues, and manage funnel
  • Met and exceeded sales goals including revenue targets and SLAs; consistently returned high NPS scores
Employment History: Molly Spadola
Customer Service Representative at Benefit Concepts
  • Handled inbound calls regarding COBRA administration and active/retiree benefits, in accordance with HIPAA law
  • Assisted customers with website navigation, benefit elections, making payments, and more
  • Communicated directly with insurance carriers and other third party administrators to resolve customer issues
  • Position required strong sense of empathy and advanced communication skills 
Technical & Computer SkillsUpdated: 04-10-17
Technical & Computer Skills: Molly Spadola
Mac OSX
Technical & Computer Skills: Molly Spadola
Windows
Technical & Computer Skills: Molly Spadola
Microsoft Office Suite
Technical & Computer Skills: Molly Spadola
Adobe Creative Suite
Technical & Computer Skills: Molly Spadola
Google Apps
Technical & Computer Skills: Molly Spadola
Jira

Used Jira for internal task management and communicating cases between departments

Technical & Computer Skills: Molly Spadola
Salesforce
Technical & Computer Skills: Molly Spadola
Slack

Cloud-based team collaboration tool

Technical & Computer Skills: Molly Spadola
Join.me

Used join.me to screen-share and demo software to existing and prospective clients

Technical & Computer Skills: Molly Spadola
Zendesk

Used Zendesk to manage interactions with customers, assign tickets, create macros, and moderate queues within SLA

InterestsUpdated: 07-09-20
Interests: Molly Spadola
Pure Barre

I started attending Pure Barre classes in February, 2018, and they have quickly become part of my weekly (almost daily) routine. Pure Barre is a low-impact workout which utilizes a ballet barre and other equipment while performing small, isometric movements designed to target specific muscles to fatigue. I have seen results not only with my physical strength but with mental clarity and stress level as well.

Pure Barre Technique

Interests: Molly Spadola
Hiking
Interests: Molly Spadola
Kickball

I've been playing in the Providence Kickball League since 2014 and absolutely love it. Kickball takes place every Saturday at Dexter field in Providence, from mid-May until the beginning of September. There are about 20 teams that participate total, and I'm on Narragansett Baywatch (save the bay!) and resident glam-rockers, Glamazons.

Interests: Molly Spadola
Zumba

I began taking Zumba classes in early 2016 and have been going weekly ever since! Zumba is a fusion of Latin dance (samba, salsa, merengue, mambo, etc.) and aerobic movements designed to achieve a whole-body workout. I've also recently begun taking STRONG by Zumba -- STRONG is a new workout in which the music is tailored speficically to the movements, and it's a challenging, high-intensity, body-weight focused class that will push your limits (lots of lunges, burpees, and push-ups). Clearly I am always up for a challenge!

High Steppin' Dance Academy

Interests: Molly Spadola
Reading

Favorites include:

  • The Hobbit & Lord of the Rings by J.R.R. Tolkien
  • A Song of Ice and Fire by George RR Martin
  • The Things They Carried by Tim O'Brien
  • American Gods by Neil Gaiman
  • A Coney Island of the Mind by Lawrence Ferlinghetti
  • Killing Yourself to Live by Chuck Klosterman
  • The Vintage Book of Contemporary American Short Stories
Interests: Molly Spadola
Dodgeball

Hosted by My Social Sports, dodgeball is a fun throwback that gets surprisingly competitive! The "seasons" go from October through March, and each team has 10 players (all adults) in at a time. I've been playing for 3 years and will continue to do so as long as possible.

Workshops & Camps AttendedUpdated: 04-14-17
Workshops & Camps Attended: Molly Spadola
Power the Change - Training with Matthew Davies

Attended multiple sessions with Matthew Davies of Power the Change during my time at MOO (2014-2017). Program included the following topics:

  • Time Management
  • Presentation Skills
  • Effective Negotiation Skills
  • Confidence Coaching
  • Communication in Customer Service
Workshops & Camps Attended: Molly Spadola
New England Young Writers' Conference

Annual conference at the Bread Loaf Campus at Middlebury College, VT

TED TalksUpdated: 04-10-17
Riveting talks by remarkable people, free to the world. TED (Technology Entertainment and Design) is a global set of conferences curated by the American private non-profit Sapling Foundation, formed to disseminate "ideas worth spreading". http://www.ted.com/
TED Talks: Molly Spadola
Simon Sinek: How great leaders inspire action
Resource Link

TED Talks: Molly Spadola
Amy Cuddy: your body language shapes who you are
Resource Link

Continuing Education (CE, CME, CEU...)Updated: No Content
Continuing education or professional development is required in many fields, including all healthcare providers, teachers, insurance professionals, financial advisors, accountants, architects, engineers, emergency management professionals, school administrators, attorneys, and more. The continuing education unit (CEU) is described as ten hours of participation in an education program.